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    Can't get attachments

    This is a discussion on Can't get attachments within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I am running Windows Vista Home Premium , & accessing my email through Windows Mail. I can receive small emails ...

    1. #1
      coathupe's Avatar
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      Can't get attachments

      I am running Windows Vista Home Premium , & accessing my email through Windows Mail. I can receive small emails without any problems, but when someone sends me an attachment it does'nt even get to my inbox. Has anyone had a similar problem ? If so I would be grateful of a soloution. Thanks


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      Re: Can't get attachments

      I use Windows Mail for my Sky Emails and all the attachments come through O.K.

      Can you send attachments O.K?
      Do you have any Virus/Spam Protection which could be deleting the Attachments mistakenly?

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      Re: Can't get attachments

      Go to the web portal and see if the mail your missing is in the new junk folder on the mail section there.

      And before you ask no you can't turn that off, really stupid thing having to go into the web side of it when you use outlook or some other mail program to pick the mail up.

      Edit - Also being discussed here

      http://www.skyuser.co.uk/forum/sky-b...nk-folder.html
      Last edited by Undecided Adrian; 12-09-07 at 06:41 PM. Reason: added link to another post

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      Re: Can't get attachments

      my fiend also has this problem. i am an aol user,who sends him attachments that just never open! i have called sky bb customer services on his behalf,but they claim its an aol problem(which it clearly isnt,as all my other friends get the attachments!),i would be grateful,if any answers to this problem arise you could let me know,its all very well saying use windows mail etc,but surely if you pay for a service you expect to receive it??

     

     

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