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    0x800CCC92 error on login to POP3 incoming mail server

    This is a discussion on 0x800CCC92 error on login to POP3 incoming mail server within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I'm trying to help a friend who is having problems with their Sky email. His email (Outlook 2003) had been ...

    1. #1
      hslbath's Avatar
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      0x800CCC92 error on login to POP3 incoming mail server

      I'm trying to help a friend who is having problems with their Sky email.

      His email (Outlook 2003) had been working fine for many months. Then a couple of weeks ago, he upgraded his McAfee software. Immediately and since that point, he can send but not receive email.

      When trying to connect to the pop.sky.com server it fails with the error 0x800CCC92, which seems to indicate the server thinks the password is incorrect.

      Has anyone else seen this problem?

      Here is what we have done so far:

      - We checked that the email settings were all correct (using this excellent guide as a reference http://www.skyuser.co.uk/forum/view.php?pg=outlook )

      - We turned off the Firewall, Email checking, and Personal Identity protection in McAfee in case that was somehow causing the problem

      - We had him change his password, in case somehow his password has become corrupted.

      - We changed the timeout in the email settings to make it much longer

      The problem remains.

      Any ideas? I can't understand how upgrading the McAfee software can cause the password validation to fail, but that is what seems to be happening.


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    3. #2
      Alan b's Avatar
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      Re: 0x800CCC92 error on login to POP3 incoming mail server

      Have you tried turning off McAfee completely to see if it is this causing the problem ?

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      Re: 0x800CCC92 error on login to POP3 incoming mail server


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      hslbath's Avatar
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      Re: 0x800CCC92 error on login to POP3 incoming mail server

      Quote Originally Posted by Alan b View Post
      Have you tried turning off McAfee completely to see if it is this causing the problem ?
      We tried turning off each component - firewall, email checking etc - there doesn't seem to be a way to turn it off completely (other than to uninstall it). I think we'll try that next - uninstall McAfee - and see if that helps. Thanks.

      Thanks. That is interesting. There are a number of microsoft entries relating to that error. The one in that link relates to Exchange Server 2000 - i.e. it says the problem is with the mail server (not the PC). If Sky is using Exchange Server 2000 then this could be the problem... if it is then Sky would need to fix it, as the problem is on the server end.

      The resolution given is to "Contact the Exchange administrator to verify that he or she has applied Exchange 2000 Server SP2 or a later service pack to resolve this problem."

      Does anyone know if Sky uses Exchange Server 2000?

     

     

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