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    sky email add user

    This is a discussion on sky email add user within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; hi all .... i am having problems with the additional email addresses .... set up one, had it confirmed . ...

    1. #1
      daxian's Avatar
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      sky email add user

      hi all ....
      i am having problems with the additional email addresses ....
      set up one, had it confirmed .
      but.....i can send email to others using the new user but when someone tries to reply to the message ,it is returned with unknown user error...using oe 6 .
      is there something i am missing ....???with previous email or isp i would have used the format username@accountname.tiscali.co.uk .......am i supposed to do something similar with sky ?????? if so what ????

      anyone help here ? thanks in advance Dave


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      Re: sky email add user

      Your address on here would be something like username@sky.com or username.username@sky.com. When you set up a profile the username you use then becomes part of the email address, for example if you set a profile in the sky portal for someone called BillSmith, there email address would be BillSmith@sky.com

    4. #3
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      Re: sky email add user

      hi again ....thanks for that ...so if i set up an account in oe to look for i.e bill smith with bill smiths password it pulls in his messages and i dont need to link to my account ie. bill smith@bobsmith@sky.com.......in the account details...right think i got my head round that now....will give it a go .thanks again ..Dave

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      Re: sky email add user

      hi again ....just an update ....

      set up the additional user ,all working .....at least i can log into the sky portal .
      but i can't get email !!!!! followed all the online instructions for setting it up in
      o.e but .....all i get is " please input the username and password box".
      i have done exactly the same procedure on my own pc ...no problems email
      comes through .....arggggggggggh ....

      pulling my hair out with this one .
      spose i will have to phone support to try and sort it ....Dave

    6. #5
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      Re: sky email add user

      hi again ....sorted the problem ....added another user and instantly got a welcome email....phew...... what a relief .
      was beginning to doubt i would ever sort it .Dave.

     

     

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