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    Can't login to Sky Portal? - Try this

    This is a discussion on Can't login to Sky Portal? - Try this within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Originally Posted by ANDREWGEORGE404 I have tried all that but no no effect. My outlook works fine using my user ...

    1. #31
      ononotagain's Avatar
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      Re: Can't login to Sky Portal? - Try this

      Quote Originally Posted by ANDREWGEORGE404 View Post
      I have tried all that but no no effect. My outlook works fine using my user name and password but when I try and log in it say that my logon credentials are incorrect! Why can't things just work?
      (2) you would think it would be a simple matter for a support team but it seems as though sky are trying to get router money back via expensive support calls which bring no result either.

      one good note is they have given money back for activation cost.


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    3. #32
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      Re: Can't login to Sky Portal? - Try this

      Quote Originally Posted by Alan b View Post
      Any luck after using this Lewie:

      https://www.google.com/a/sky.com/UnlockCaptcha
      Alas no joy

    4. #33
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      Re: Can't login to Sky Portal? - Try this

      I've had the same problem with my password off sky,cant login says password is incorrect, changed my password in skyuser to new one, that works in skyuser but still wont let me login to sky.com for my emails using that password.

    5. #34
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      Re: Can't login to Sky Portal? - Try this

      if its routerlogin ur talkin about reset ur router and type www.routerlogin.com and use the defualt username as admin(no caps) and pass admin or sky (nocaps) and sumtimes the pass is password or password1

    6. #35
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      Re: Can't login to Sky Portal? - Try this

      This has just worked for me!!

      Go to https://www.google.com/a/sky.com , enter your login details, then click on ''Mail" in the top left hand side of the page.

      Done!

    7. #36
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      Re: Can't login to Sky Portal? - Try this

      You may want to try agreeing to the 'terms and conditions' for the Yahoo service. This can cause the same issues, like continually asking for a password and not accepting it.

      Al

    8. #37
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      Re: Can't login to Sky Portal? - Try this

      I recently had to reset my passwords for sky as I had forgotten two of them and was relying on the stored version in the browser - and could not accept the T&C on some accounts before the switchover. This was sorted Ok after a call to sky. ( I have 3 e-mail addresses which have their own log ins, and I changed all 3 passwords).
      I have noticed that my browser only now remembers the old password(s) and will not ask to remember the new one on the Sky portal. I thought this was a browser issue and tried all the methods within Firefox and IE to make sure the browsers are still set to remember passwords, they are so this was all to no avail. I am NOT using private browsing mode by the way. I am now wondering if the new log in portal is programmed so as to prevent the storage of new passwords. I offers to remember the username only. Can anyone confirm this ?

    9. #38
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      Re: Can't login to Sky Portal? - Try this

      I have noticed that my browser only now remembers the old password(s) and will not ask to remember the new one on the Sky portal.
      Try unticking Remember Passwords, restart browser and retick. Log in and see if it then asks to remember.

      TomD


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    10. #39
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      Re: Can't login to Sky Portal? - Try this

      Thank you IsItMe,

      However, I tried what you suggested and that was to no avail. I also tested the browsers (Firefox and IE ) on another forum where I had deleted the remebered password. When I re-logged there in I was asked whether I wished the browser to remember the password.
      The sky log in portal does not do this (no its not in the list of exceptions). So I believe that sky have programmed the log in page NOT to store (new) passwords. You'll be OK provided you never change (or delete) the already stored old one, but if you do, you will be daily reminded of yet another Sky faux pas. Perhaps this is an oversight by sky and perhaps they will rectify this. I have three usernames now to remember passwords for.

    11. #40
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      Re: Can't login to Sky Portal? - Try this

      Perhaps not good security but as all three user names are for the same website, as long as you have no reason to share these credentials with anyone else, why not set all three accounts to the same password.

     

     
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