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    Can't login to Sky Portal? - Try this

    This is a discussion on Can't login to Sky Portal? - Try this within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; what a complete waste of time and money - ring that number to get the most incompetent, time wasting thieves. ...

    1. #21
      plotholder's Avatar
      plotholder is offline Sky User Member
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      Re: Can't login to Sky Portal? - Try this

      what a complete waste of time and money - ring that number to get the most incompetent, time wasting thieves.

      Crass Uncompetentence!

      Think I'll go to BT and Freeview.


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    3. #22
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      Re: Can't login to Sky Portal? - Try this

      well I tried - then wasted time and money on that phone line - all I got from an incompetent was "try tomorrow" well Freeview and BT are looking very tempting right now.... then I tried and tried again to log in - even began to doubt my mother's maiden name........

    4. #23
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      Re: Can't login to Sky Portal? - Try this

      Hi, I haven't seen a post from you with any specifics in - do you want to see if someone here can help? If you post some details and any error messages you get perhaps something will click with someone here.

      Of course, you may be totally bored of it all by now!

      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    5. #24
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      Re: Can't login to Sky Portal? - Try this

      Quote Originally Posted by NFCPEACE View Post
      I have a similar this issue, although i can log on to sky, but the web mail says i have not got an sky email account, obvioulsy i have beacuse sky gave me one as part of the registration process, anyway after many phone calls to the in-competeant tech support they have decided to tell me its a issue they are aware about with web mail and some users password etc conflict or are not being matched upor some thing like that. they could not give me a date when it would be fixed. i managed to get round the problem by logging in and creating another user and new email...
      Try creating "add another user" This does not sit inside the email feature but on the main page when logged in.
      Once you have done this usually within the week the email comes live. But you also create another account. I did this and now I have a fully working email POP & on the Web

    6. #25
      Mike B's Avatar
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      Re: Can't login to Sky Portal? - Try this

      Since I got my email from Sky on 8th Nov I have been able to log in on the sky website but when I click on "Go to Inbox", i just get a message telling me

      Hello there. If you have just joined Sky Broadband, your Sky Email will be available soon.
      Not a Sky Broadband customer? What are you waiting for? Sign up at Sky Broadband - Broadband internet offers & broadband packages in the UK

      Link to Tools homepage

      Link to Products and services

      I am not a new customer, I have been with Sky for about 12 months.

      I have called them repeatedly only to be told each time that they are having problems with email and there is nothing they can do, I just have to wait.

      Has anyone else had this problem ?

      Obviously I cant set this up properly unless I get access to my inbox on the web ? I am absolutely fuming

    7. #26
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      Re: Can't login to Sky Portal? - Try this

      Have you tried logging in directly to the mailbox - http://mail.tools.sky.com
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    8. #27
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      Re: Can't login to Sky Portal? - Try this

      Thanks for responding, no i hadn't but unfortunately no joy when i did.

      I got this message on what looked like a google page

      Invalid Email
      We are unable to process your request at this time, please try again later.

      any ideas ?
      Last edited by Mike B; 28-11-07 at 09:23 PM.

    9. #28
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      Re: Can't login to Sky Portal? - Try this

      Quote Originally Posted by the_sky_goat View Post
      Have you tried logging in directly to the mailbox - http://mail.tools.sky.com
      I can't log in either to the portal.
      Tried the above but just get

      There are errors on this page.

      –We cannot process your login request at this time, please try later

      had this for a few weeks

    10. #29
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      Re: Can't login to Sky Portal? - Try this

      Any luck after using this Lewie:

      https://www.google.com/a/sky.com/UnlockCaptcha

    11. #30
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      Re: Can't login to Sky Portal? - Try this

      Iwas activated on the 28th Nov although i did not get my router until two days after. Setup went fine apart from email.

      I have not been able to login to mysky at all today nor skymail...password or user not recognised....tried resetting, mothers maiden name not recognised. User not recognised etc.

      Outlook not working properly probably because of above, cannot email support
      Have used it ok Yesterday and sunday, saturday/friday had problems getting it to work at all until i came here.
      I emailed support friday...still no answer apart from today an email me telling me they did not know what was wrong, they would get back in a few days.

      oh, ok i'll put my life on hold until they fix it shall i ?

      Phoned Sky this morning no help whatsoever.

      Emailed Sky support ...cannot..aaaaaaaarghhh

      No problem with connection though thankfully!

     

     
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