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    Problem with SMTP at the moment?

    This is a discussion on Problem with SMTP at the moment? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; smtp.sky.com -> 87.86.189.12 mail.sky.com -> pop.sky.com -> 87.86.189.11 87.86.189.12 does not respond on port 25, but 87.86.189.11 does. So, if ...

    1. #31
      mossywell's Avatar
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      Re: Problem with SMTP at the moment?

      smtp.sky.com -> 87.86.189.12
      mail.sky.com -> pop.sky.com -> 87.86.189.11

      87.86.189.12 does not respond on port 25, but 87.86.189.11 does.

      So, if you change your SMTP server to pop.sky.com or mail.sky.com, you can send emails. I guess smtp.sky.com is down or they've messed up their firewall configuration!

      Alternatively, if your email is hosted, they sometimes have an smtp server that you can send to instead of Sky (usually with authentication).
      Last edited by mossywell; 10-06-07 at 12:41 PM.
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    3. #32
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      Re: Problem with SMTP at the moment?

      I can confirm that changing smtp.sky.co. to mail.sky.com dose NOT work.
      The mail is sent but then comes back as address unknown.

    4. #33
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      Re: Problem with SMTP at the moment?

      Quote Originally Posted by madrat View Post
      I can confirm that changing smtp.sky.co. to mail.sky.com dose NOT work.
      The mail is sent but then comes back as address unknown.
      I was just about to post this. It definately does not work, mail is just returned. Someone even suggested this earlier in the thread. Just how hard is it to plug in a new server and join up the wires. If it's a hardware failure that's all that is required. Any ISP worth their salt would already have backups in place so this wouldn't effect customers if it did happen.

      Is the same old crap about engineers not working over the weekend

    5. #34
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      Re: Problem with SMTP at the moment?

      Well I just called sky, and asked them for an update. they said and I quote "Its still not working" And I can "call for an update latter if I want because they don't close till 11pm" are they taking the ****

    6. #35
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      Re: Problem with SMTP at the moment?

      I was having the same problems and just tried the change from smtp.sky.com to mail.sky.com and it worked first time for me. Lots of luck guys and gals.

      "Smoke me a kipper, I'll be back for breakfast"

    7. #36
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      Re: Problem with SMTP at the moment?

      Quote Originally Posted by Acerimmer View Post
      I was having the same problems and just tried the change from smtp.sky.com to mail.sky.com and it worked first time for me. Lots of luck guys and gals.
      Wait for the "Unknown User" error message to come back unless you sent to an @sky.com email address! I have just sent one using pop.sky.com as the outgoing server although this is not now working for incoming Mail!! They are really do seem to be in a bit of a mess!

    8. #37
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      Re: Problem with SMTP at the moment?

      Quote Originally Posted by eyemdee View Post
      I have just sent one using pop.sky.com as the outgoing server...
      And this one bounced back with the unknown user message as well!

    9. #38
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      Re: Problem with SMTP at the moment?

      It's working again!

    10. #39
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      Re: Problem with SMTP at the moment?

      not for me its not

    11. #40
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      Re: Problem with SMTP at the moment?

      Yes Cant send email but receive ok,

      So i changed SMTP to mail.sky.com and it worked in sending email so ile leave it on mail.sky.com



     

     
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