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    call centre nightmare regarding DLM

    This is a discussion on call centre nightmare regarding DLM within the Sky & DLM forums, part of the Sky Broadband help and support category; Finally got my broadband activated yesterday and the uptime is currently 29 hours. I looked at my router statistics yesterday ...

    1. #1
      bbeweel's Avatar
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      call centre nightmare regarding DLM

      Finally got my broadband activated yesterday and the uptime is currently 29 hours. I looked at my router statistics yesterday and today, and their has been no change in the figures which i thought was strange as the DLM should be running now. I rang sky and explained my terrible download speed had not changed and could he check if the DLM was actually running as 'my sky' information says there is no testing on my line at present, he then said he would check with someone and could i wait. Well i found i was put back in the quee. So i waited another 8 minutes and explained it all again to another advisor who then told me yes the testing had failed and that my line was in need of major repair ?? strange as the BT Engineer who installed my main faceplate last week said the line was A1 and i should be getting around 18Meg, the advisor then said he would put me on hold and ask someone else............surprise surprise!! i was put back in the que!!! Finally got through to another advisor after waiting again and was told there is nothing they can do until the ten days is up and he would ring me up in ten days to check how my line was then. What do you guys think of my router statistics.

      Down/Up
      Connection Speed 4095/510kbps
      Line attenuation 15.0db/6.7db
      Noise Margin 15.8db/23.0db

      This has not changed for the last 29 hours.


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    3. #2
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      Re: call centre nightmare regarding DLM

      DLM can start up to 3 or 4 days after your connection goes live, but under most circumstance it will kick in without any problems.

      Once started, it will take up to 10 days to complete.

      You'll soon know, as you've correctly deduced, by looking at the uptime for the WAN (not LAN or WLAN).

      Provided that you have no issues with your internal wiring or a poor quality line between your home and the exchange, you can expect to get an impressive connection speed of 17Mb+ judging by your attenuation.

      Sky have a target noise margin of 7dB. It can sensibly drop to nearer 6dB but will normally aim for 7dB. Other ISPs use a target of 5dB which can produce slightly higher speeds, but can result in a less stable line in more cases.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
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      Re: call centre nightmare regarding DLM

      Thanks for the help, i will monitor my stats over the next few days and hopefully i might see some change.

    5. #4
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      Re: call centre nightmare regarding DLM

      ADSL Link Downstream Upstream
      Connection Speed 13305 kbps 921 kbps
      Line Attenuation 15.0 db 6.7 db
      Noise Margin 15.4 db 10.5 db

      Good news the dlm started last night by my calcs about 03:00 in the morning and this is the stats for today, a much hope dfor improvement on the starting ones. The connection should only get better from here, so thank you for your help Scubbie.

    6. #5
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      Re: call centre nightmare regarding DLM

      That is looking good so far, with plenty more room for improvement.

      For reference my stats are in my signature. With an attenuation of 18dB I get a nice 16Mb result on the various speed test sites. You should get a little more with your attenuation, not a lot.

      The upload speed should also improve. You should be getting around 1Mb when all has finished.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      bbeweel (16-04-11)

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      Re: call centre nightmare regarding DLM

      Looking at your present speed and noise margin you should get the full 20Mb. You might even get more if you leave DLM to do its job and don't get impatient and call Sky

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    9. #7
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      Re: call centre nightmare regarding DLM

      No reset in the last 59 hours, my router has only reset once since activation last Wednesday, is this normal ? i have left the router turned on since it went live.

      Current figures

      Connection Speed 13307 kbps 966 kbps
      Line Attenuation 15.0 db 6.7 db
      Noise Margin 14.3 db 8.0 db
      Last edited by bbeweel; 18-04-11 at 09:55 AM. Reason: spelling

    10. #8
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      Re: call centre nightmare regarding DLM

      Check on-line by visiting your Sky Account to see what the status is with regards to DLM.

      It can take up to 2 weeks to complete in some cases, it can also finish early in others.

      With you current stats, I would say that you have a lot more speed available. At the same time, there are many out the with far less than you have already.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: call centre nightmare regarding DLM

      Little worried as i had to reset my router last night, i was online gaming and my connection kept dropping so i reset and now my upload has dropped

      Connection Speed 13307 kbps 928 kbps
      Line Attenuation 15.0 db 6.7 db
      Noise Margin 14.3 db 8.5 db

    12. #10
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      Re: call centre nightmare regarding DLM

      You still have a little while to let DLM perform it's task.

      Changing you connection speed up & down is not unusual.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     
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