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    This DLM lark

    This is a discussion on This DLM lark within the Sky & DLM forums, part of the Sky Broadband help and support category; noticed over the last couple of days that I have had no internet connection at all in the evening and ...

    1. #1
      MrSpoons's Avatar
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      This DLM lark

      noticed over the last couple of days that I have had no internet connection at all in the evening and during most of the day. Its finally come back up about 1/2 an hour ago and my downstream speed has dropped from around 16000 to 14335 and my upload speed is now at 796.

      Spent nearly 2 hours on hold with them only to be told there were problems at my exchange and the engineers were looking into it.

      I'd not heard of DLM before nor had I been told about it. Is there a number I can ring to find out?
      I need to have words with someone about it as I need my broadband for my on call shift which starts on Friday and if they are going to be fannying around with my line I need to know


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    3. #2
      NewsreadeR's Avatar
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      Re: This DLM lark

      my upload speed is now at 796.
      Shows you are on DLM. It can take up to 20 days to finish and reports have been if messed around with by CST, then it will just kick back in anyway.

      as I need my broadband for my on call shift which starts on Friday
      Make sure that you phrase that in such a way, as not to imply you are using your Sky connection for business use, you may find it being interpreted as that and your connection disconnected.

      Good luck!
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
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      Re: This DLM lark

      Quote Originally Posted by NewsreadeR View Post
      Shows you are on DLM. It can take up to 20 days to finish and reports have been if messed around with by CST, then it will just kick back in anyway.



      Make sure that you phrase that in such a way, as not to imply you are using your Sky connection for business use, you may find it being interpreted as that and your connection disconnected.

      Good luck!
      I'm using it to work from home and to save my Carbon Footprint from driving in
      Its great of Sky to let me know what they were doing - what with this and the package price going up I may as well go back to Virgin

    5. #4
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      Re: This DLM lark

      Ive been like this for nearly 3 weeks.. Should i ring up sky?


      ADSL Link Downstream Upstream
      Connection Speed 2045 kbps 412 kbps
      Line Attenuation 47 db 14 db
      Noise Margin 16 db 19 db


      Only come on here to see if other people have had the same problem and seems 300,000 users have lol.

      Should it have been over by now? Or wait even longer?

    6. #5
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      Re: This DLM lark

      Ive been like this for nearly 3 weeks.. Should i ring up sky?
      It is supposed to last for up to twenty days.

      Connection Speed 2045 kbps 412 kbps
      With being on Max and the 412 also shows you are subject to it. You can ring Sky and see what they say. As we had this information the other day.

      Just to let you know, anyone suffering issues with their connection due to DLM can now contact Sky BB tech support, you will go through basic troubleshooting for slow speed/ intermittent connection (physical set up check etc) and then have a ticket raised for CST. CST are now able to check your line config and manually intervene to resolve the problems.
      Sky are now allowing this as they know that there is a small percentage of lines not behaving with DLM running. Customers should ring up and tell the agents that their line has become unstable or slow (do not have to mention DLM at this point) and the agent should handle the call as normal since they should have been briefed on this by later today.
      May be worth a try for both of you. (and was unofficially sent to us)
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: This DLM lark

      will give it a whirl. Ta

    8. #7
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      Re: This DLM lark

      Quote Originally Posted by MrSpoons View Post
      I'm using it to work from home and to save my Carbon Footprint from driving in
      No matter how annoyed you are don't tell them that, it is against the T and C's.

      Its great of Sky to let me know what they were doing - what with this and the package price going up I may as well go back to Virgin
      Totally agree, the communication has been non existent. As for going back to VM, I would rather wait the 20 days first and see how you got on. What's worse, lol - DLM or VM.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    9. #8
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      Re: This DLM lark

      Do they have a dedicated number for this DLM problem or use the normal sky number off back of my viewing card?

      Not in the mood to wait for hours in a que! lol

    10. #9
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      Re: This DLM lark

      No dedicated number afaik - Try this one 08442 410499
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: This DLM lark

      Quote Originally Posted by stewart1988 View Post
      Ive been like this for nearly 3 weeks.. Should i ring up sky?


      ADSL Link Downstream Upstream
      Connection Speed 2045 kbps 412 kbps
      Line Attenuation 47 db 14 db
      Noise Margin 16 db 19 db


      Only come on here to see if other people have had the same problem and seems 300,000 users have lol.

      Should it have been over by now? Or wait even longer?
      about as wrong as you can be!!!

      the trial was on around 300,000 lines and about 98% have remained the same or benefitted from the DLM process so you are in a VAST minority

      however, give Sky tech a call on 08442 410 515 and they can tell you when DLM started. it should then be done within 3 weeks and if you're not happy CST can revert it back to pre-DLM speeds. Bare in mind that work done on a DLM-active line will more than likely be undone over night when the DLM reprofiles again...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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