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    Glacial On-Demand Download speeds.

    This is a discussion on Glacial On-Demand Download speeds. within the Sky On Demand forums, part of the Other Sky help and support category; Even though I have a wireless download speed of ~70Mb/sec when it comes to downloading a programme via Sky on ...

    1. #1
      Schrodinger56's Avatar
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      Glacial On-Demand Download speeds.

      Even though I have a wireless download speed of ~70Mb/sec when it comes to downloading a programme via Sky on Demand it can take nearly an hour to download a 23min programme in HD. Longer programmes in HD take hours. I rang Sky to query this but they were of no help and basically didn't know what was going on.

      Any ideas as to what's going on would be appreciated.


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    3. #2
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      Re: Glacial On-Demand Download speeds.

      Occasionally this can happen. Since we can't see the cause, it's difficult to offer a preventative solution.

      Sometimes the download will start at a good speed, but due to some unknown reasons it'll slow down to a crawl. The speed will never increase until it's completed.

      What you can do though is to pause the download. Leave it for a minute or so, then resume it. When you resume the download it should get back to normal.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: Glacial On-Demand Download speeds.

      Sadly this is the norm and has been the same for a few months now. I've tried stopping the recording then restarting but is still continues at a glacial speed. I understand from the Sky "tech" department that after a few % download the programme should become available to watch but in my case the whole programme has to download (100%) before it becomes watchable.

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      Re: Glacial On-Demand Download speeds.

      How is the Sky+ HD STB connected to your router?

      PlusNet Fibre since Jan 2021
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      Re: Glacial On-Demand Download speeds.

      Quote Originally Posted by Scubbie View Post
      How is the Sky+ HD STB connected to your router?
      Wirelessly I presumed ?

      Quote Originally Posted by Schrodinger56 View Post
      Even though I have a wireless download speed of ~70Mb/sec


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      Re: Glacial On-Demand Download speeds.

      Doh!

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      Re: Glacial On-Demand Download speeds.

      Quote Originally Posted by Scubbie View Post
      Doh!
      Wirelessly.

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      Re: Glacial On-Demand Download speeds.

      There should be no reason if even using wireless and getting good speeds you are getting such slow download speeds to your box.
      How are you determining that your sky box is getting a good wireless signal?
      What Sky box do you have and is the firmware up to date?

      Might be worth doing a planner rebuild, that has helped solve the problem for many over the years.
      https://www.sky.com/help/articles/fi...product=sky-tv
      Last edited by lettice; 07-01-17 at 11:45 AM.

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      Re: Glacial On-Demand Download speeds.

      Quote Originally Posted by lettice View Post
      There should be no reason if even using wireless and getting good speeds you are getting such slow download speeds to your box.
      How are you determining that your sly box is getting a good wireless signal?
      What Sky box do you have and is the firmware up to date?

      Might be worth doing a planner rebuild, that has helped solve the problem for many over the years.
      https://www.sky.com/help/articles/fi...product=sky-tv
      I'm rightly or wrongly assuming that if I get a wireless speed of ~70mb/sec on my computer then I should be getting similar on my STB. I don't know how else to check it.

      The FW is up to date.

    11. #10
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      Re: Glacial On-Demand Download speeds.

      Quote Originally Posted by Schrodinger56 View Post
      I'm rightly or wrongly assuming that if I get a wireless speed of ~70mb/sec on my computer then I should be getting similar on my STB. I don't know how else to check it.

      The FW is up to date.
      Is your computer sitting right next to the sky box and using wireless?
      If you have a phone or tablet on your wireless network, hold them near to the sky box and run a speedtest like speedtest.net would be the simplest way.

     

     
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