On demand issue - stays at 1%

[Bono]

Hi,

I've a recent issue where I am downloading a programme (28 mins and 1GB in size) whereby it stays on 1% for a while.

If I go to planner, then download and select "pause all" then resume it then becomes available.

Also, while I'm viewing the programme while it's downloading a message pops up and says your programme is downloading press select to view or back up to cancel.

Is is this happening to anyone else?

[bubblegun]

Hi,

I've a recent issue where I am downloading a programme (28 mins and 1GB in size) whereby it stays on 1% for a while.

If I go to planner, then download and select "pause all" then resume it then becomes available.

Also, while I'm viewing the programme while it's downloading a message pops up and says your programme is downloading press select to view or back up to cancel.

Is is this happening to anyone else?

Have you tried a planner rebuild?
Definitely the first thing to try for this type of problem. If you're not sure how search on sky.com Help & Support.

[Bono]

Yeah, tried that and don't have any programmes in the deleted tab as I clear it out regularly. It seems to be fixed now for the time being. But strange why pausing the download and then restarting it resolved it for that particular download.

[skyexpert]

Do you know what type of STB you have and the software it is running?

[Bono]

It's a DRX 895 on the latest software/firmware. Seems ok now, but wasn't before.