On demand only working on "showcase"

[oxter]

I don't use the facility very much but it has stopped working. I have tried the refresh WPS button on the front of the wireless connector box. No difference. Both power and wireless lights are on

Have also checked the services facility and apparently all is connected ok.
Can anyone please suggest a solution.

[Scubbie]

I have read a few reports of people having problems accessing the on-line servers recently. Could I ask you to switch off your STB for a minute at the mains, then plug it in again and see if this helps?

If it doesn't, could you post the details which you see on the 'Network' screen. Also can you take a look at the router to see if the Sky+ HD STB is listed as a connected device.

[oxter]

Scubbie,

You have a Scoobie. That worked. I had previously switched off and on the wireless connector box and the router, but the Set Top Box hadn't occurred to me
The old techie trick and I didn't think of it!

Great suggestion Scubbie. Many thanks.

[gymno]

*You have a Scoobie snack.

I'm not the forum post police, just can't have Scubbie missing out.

[Scubbie]

...That worked. I had previously switched off and on the wireless connector box and the router, but the Set Top Box hadn't occurred to me
The old techie trick and I didn't think of it!...

No problem. Sometimes the old ways are there for a reason.

Whilst I haven't had the issue myself, as I mentioned, I have been reading reports of others getting the same problem and a power-cycle appears to have resolved it in their cases.

*You have a Scoobie snack.

I'm not the forum post police, just can't have Scubbie missing out.

I've cheated

My dinner was lovely and not in a bowl either

[oxter]

Could it be that fitting the new signal booster knocks it out of kilter?

[Scubbie]

How is your STB connected to the router?

[oxter]

It is a wireless connection.

[Scubbie]

Strange. Certainly it might be worth unplugging the Booster to see if it improves.

If this proves to be an issue, could you give some further information to show where things are placed relative to one another so that we can feed this back to Sky?

[oxter]

No Scubbie, the on demand is now operating just fine. I had only wondered if the booster being on and off had perhaps caused the problem in the first place?
Everything is back to normal now and the booster works well and gives me a signal for broadband down to my summerhouse at the end of the garden :0)