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    Returning to Sky Broadband!

    This is a discussion on Returning to Sky Broadband! within the Sky Broadband forums, part of the Joining or leaving Sky category; Hello everyone, Not sure if anyone will remember me, was a member on here a few years back but left ...

    1. #1
      RyanC92's Avatar
      RyanC92 Guest
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      Returning to Sky Broadband!

      Hello everyone,
      Not sure if anyone will remember me, was a member on here a few years back but left when we moved to o2 for the home phone and broadband.

      Due to increasing costs and me no longer an o2 mobile customer, the broadband price is set to rise increasingly, aswell as the line rental.

      We have today ordered Sky Broadband Unlimited and Sky Talk freetime, but only one issue.... Sky won't take the MAC code o2 provided.

      We phoned Sky when o2 said it was necessary and the operative from Sky said it was definitely not needed, so we phoned o2 back and told them this, but they were adament sky needed to accept this code or we'd be charged.

      So, we phoned Sky back again and the lady on the phone spoke to me and told me the reason the MAC code wasn't needed was because Sky are putting all their new customers on a new SVBN(?) and not the LLU which o2 etc run from.

      Does this sound all ok, because my Mum is panicking, which is understandable, but as the lady said, because we will be going on SVBN(?) , Sky can take the line over, so o2 couldn't charge for a service they don't provide.

      Thank you, and I look forward to being a full time member again


      EDIT : Sky have now given us an activation day of 9th February, without the MAC code, this sound all correct? How could sky actually take over from o2, if they still try provide the service, little confused?
      Last edited by RyanC92; 26-01-12 at 12:07 PM.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Returning to Sky Broadband!

      If the swap is done without using a MAC the old ISP may charge a disconnection fee. This has happened to several members in the past. In some cases the old ISP has eventually waived the fee and in others Sky have reimbursed it. The fee charged is supposed to be for paying BTO to disconnect the line and as this is already being paid for by Sky there should be no reason for a charge. Unfortunately there does not seem to be a way devised yet which allows free movement from one ISP to another using LLU, although it does say somewhere in the BTO regulations that the charge should not be made, some ISPs insist on applying it.

      You will not be charged for the broadband or phone after you leave O2, just make sure you cancel your contracts with them. This should be done by the new ISP but with no MAC, it may not happen.

      TomD


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    4. #3
      Ryan1992's Avatar
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      Re: Returning to Sky Broadband!

      O2 have since sent us emails saying they hear we are moving etc, but makes no mention of the services being cancelled.... will get in touch with them again tomorrow just to make sure!

    5. #4
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      Re: Returning to Sky Broadband!

      If you are moving across from one LLU provider to another, then a MAC code is rarely required.

      SVBN = Sky Voice and Broadband Network = Phone & Broadband

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. The Following User Says Thank You to Scubbie For This Useful Post:

      Ryan1992 (27-01-12)

    7. #5
      Ryan1992's Avatar
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      Re: Returning to Sky Broadband!

      Thanks for clearing that up, and clearing up what SVBN stands for

    8. #6
      BroadbandNut's Avatar
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      Re: Returning to Sky Broadband!

      Is it ok if i post here too? Im moving from all BT based to Sky unlimited LLU and SVBN do i need to give Sky my MAC i was told it was ok without?

      Cheers
      BN

    9. #7
      Scubbie's Avatar
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      Re: Returning to Sky Broadband!

      There is no harm in asking for your MAC code if you are on a non-LLU service. ISPs are obliged to give it out when requested and not to make it difficult. Many will take the opportunity to push their product and to try to retain your business though. Some ISPs have been known to make it very hard to get the MAC code in the past.

      If you have Sky's LLU equipment and you are moving across to this (i.e. it isn't full) then Sky do not normally ask for it.

      However if possible, it is safer to supply the MAC code as it would mean that you don't get charged a leaving fee.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    10. #8
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      Re: Returning to Sky Broadband!

      It is always better to offer Sky your MAC. Although you may be taking the phone and broadband it is possible you will not be moved immediately to the SVBN. There are some exchanges which have not been fully upgraded on these you will stay on a BT line until they are ready to transfer you. In these cases a MAC can and will be used for the transfer.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #9
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      Re: Returning to Sky Broadband!

      Ah ok then i better give it to them to be on the safe side then thanks all for your input!

      BN

    12. #10
      BroadbandNut's Avatar
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      Re: Returning to Sky Broadband!

      I remember reading on this forum that its possible to update your order through the website to give Sky your MAC does anyone know where i gotta go?

      Cheers
      BN

     

     
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