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    Sky Still charging for ADSL

    This is a discussion on Sky Still charging for ADSL within the Sky Broadband forums, part of the Joining or leaving Sky category; When i got infinity Sky dropped my sky talk package and line rental but the sneeky gets have kept my ...

    1. #1
      Kona Owner's Avatar
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      Sky Still charging for ADSL

      When i got infinity Sky dropped my sky talk package and line rental but the sneeky gets have kept my broadband on! will it come off after my next bill or do i need to ring them up?
      John
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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky Still charging for ADSL

      Did you advise them you were cancelling? I would ring them if I were you, don't wait till they feel like fixing it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    4. #3
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      Re: Sky Still charging for ADSL

      I rang them yesterday mate and they said BT never used the MAC so they were not aware i had left, so i guess it is BTs fault.

      Either way i took the opportunity to cancel my HD pack as well as my own little personal protest at the **** up.
      John
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    5. #4
      Isitme's Avatar
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      Re: Sky Still charging for ADSL

      It is likely a MAC cannot be used when moving to Fibre. It is always advisable to confirm the cancellation of the service, that way you are sure it has been done.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Kona Owner's Avatar
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      Re: Sky Still charging for ADSL

      my account was refunded with the charge this morning
      John
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    7. #6
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      Just a quick update, with all the credits for canceled broadband and sky talk my bill this month is a shade under 2.50 rofl
      John
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    8. #7
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      Re: Sky Still charging for ADSL

      That is a nice Christmas bonus

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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