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    Thinking of leaving VM for sky

    This is a discussion on Thinking of leaving VM for sky within the Sky Broadband forums, part of the Joining or leaving Sky category; As the title says really, Tired of the *** poor service I've seemed to of had with virgin the past ...

    1. #1
      Scuba_jeff's Avatar
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      Thinking of leaving VM for sky

      As the title says really,
      Tired of the *** poor service I've seemed to of had with virgin the past 5 months.

      It was bad previously, but as of recently it's just unacceptable. When it decides to work, it's fine, speedtest.net can show results over 8mb +

      But out of no where it just crashes, not necessarily at peek times either, no connectivity for over an hour at times.
      So I decided on Sky unlimited, 20mb, no caps. Perfect for me.

      However, something has kind of scared me.

      "Great news - you're in a Sky Broadband network area, so you can choose from Sky Broadband Everyday Lite or Unlimited. You can also benefit from free evening and weekend UK# landline calls with Sky Talk and you'll save 5 per month on Sky Broadband with any Sky Talk calls package.

      Currently we estimate that the maximum download speed your line could support is 3Mb

      You don't currently have an active landline so any Sky Broadband and Talk products are dependent on you also taking Sky Line Rental. We will need to arrange for an engineer visit to install a new Sky phone line at your property as part of the checkout process."

      Now,
      On virgin right now, I can -sometimes- get reasonable speeds. Online gaming is usually just an outright now, ping / ms times reach unplayable levels.
      But on average, they're 8mb+ until it crashes.

      I'm -almost- certain we're not on cable, I'm guessing it's ADSL / ADSL2.


      I'm about 1mile away from my exchange if it's as the crow flies, taking roads, about 1.7 miles.
      But as I said, already get ok-ish speeds, I'd love the speeds I -CAN- get, but stable. Oh and not being throttled because the geniuses at virgin decided gaming is p2p and deemed pirating would be pretty great too


      Would love some input on this,
      help me be excited for this as I was when I saw the unlimited usage / 20mb for cheaper than I'm paying!


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    3. #2
      Exdee's Avatar
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      Re: Thinking of leaving VM for sky

      What router have you got?
      Have you got a separate modem and a separate router?

    4. #3
      Scuba_jeff's Avatar
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      Re: Thinking of leaving VM for sky

      Pretty sure the modem I'm using is the one supplied.. Well, years ago!
      The old blue / purpleish one from NTL, virgin never changed it - even every time I've had an engineer out.

      And yep, separate wireless router. It's a sitecom one.

      edit* thanks a lot for the quick reply mate

    5. #4
      Exdee's Avatar
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      Re: Thinking of leaving VM for sky

      Can you post a picture of the wires going into your modem?

    6. #5
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      Re: Thinking of leaving VM for sky

      http://i53.tinypic.com/sfvvw7.jpg
      http://i52.tinypic.com/29osigz.jpg
      http://i51.tinypic.com/2wcpqxf.jpg

      I know, I know!
      It says cable modem, but I was CERTAIN it was ADSL.. Considering I get CONSTANT time outs when my router is fine.
      e.g http://i51.tinypic.com/1qrcqp.jpg (picture I was going to post on the virgin forums)

      I'm just hoping I'll get a decent.. stable speed, good enough for games without high ping such as WoW when it's crucial. Xbox games, etc.

      Sorry I took so long, got an early night last night.

    7. #6
      Exdee's Avatar
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      Re: Thinking of leaving VM for sky

      You can call it what you want mate but it's definitely not an ADSL connection.

      Go here and input your info. Then copy paste the information into this thread.

      Point to note: The speed you get on sky will be entirely independent of what you manage on your existing connection as they are delivered through different infrastructures.

    8. #7
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      Re: Thinking of leaving VM for sky

      Again,
      thanks for the help!

      copy and pasta;

      For Address --- on Exchange --------

      Your exchange is ADSL enabled, and our initial check on your address indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.

      Our check also indicates that your line currently supports an estimated ADSL Max broadband line speed of 2Mbps; typically the line speed would range between 1Mbps and 3.5Mbps.

      Our check also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 2.5Mbps; typically the line speed would range between 1Mbps and 4Mbps.

      The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

      Thank you for your interest.

      Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.



      Well, I'm only good at hardware, nothing at all to do with internet.. But I'm stumped!
      I'll just be happy if I get a similar if not faster speed with Sky, that is actually stable along with manageable ping for gaming.

    9. #8
      Exdee's Avatar
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      Re: Thinking of leaving VM for sky

      You must be quite far from the exchange. According to those statistics Sky's current estimate of 3MB sounds right. But you will definitely get lower ping rates then what you have in the screenshot you posted.

    10. #9
      Scuba_jeff's Avatar
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      Re: Thinking of leaving VM for sky

      Hmm,
      just confused though,

      Seeing as that check thing said ADSL / ADSL2, right?
      Surely if Sky is also ADSL/ADSL2, would I not experience similar speeds?

      The pings I posted seem to happen randomly, the connection seems to decide when it wants to be good or not it seems,
      doesn't matter if it's peak or not.

      Yeah, I'm 1 mile away from my exchange if it's as the crow flies,
      about 1.8 miles if it's the way of the road.

    11. #10
      Exdee's Avatar
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      Re: Thinking of leaving VM for sky

      The cable going into your modem in the pictures is a normal coaxial cable. This is better then the copper used in BT's infrastructure. Sky won't be able to supply you with broadband using your existing cables. You will be given a fresh connection from BT's network.

      Just out of interest what do you get when you input your postcode onto the virgin service checker? Home & Mobile Broadband Packages | TV & Phone Bundles - Virgin Media Shop

      For example in my case it says:
      You're in a Virgin Media fibre optic cable area, so you can enjoy:
      Broadband: Superfast, reliable broadband up to 50Mb
      TV: Crystal-clear digital TV, with all your favourite channels including Sky - and packages to suit you
      Phone: A choice of great-value plans to suit the way you like to chat

     

     
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