Migrating to Sky

[Andro]

Hello everyone,

I'm shortly to be migrated to Sky from Zen. Though I was happy with Zen, there was a fault at the exchange (or somewhere between myself and the exchange) that BT could not fix, despite sending an engineer out 3 times. My speeds would drop off from mid-afternoon onwards (despite being fine in the mornings). This coincided exactly with BT's move to 21CN after 2 years of a fast-at-all-times connection. None of the engineers would find any fault with my home wiring. Eventually BT just said "no idea, sorry".

Cue move to Sky LLU.

I'm due to switch to on the 10th and have received my router (the D-Link), which I hope will be cracked soon as I'd love to use my Draytek.

I'm extremely glad I found this forum, I feel better about the move already.

Edit: If a mod would like to move this to the Say Hello thread (my apologies for my mistake), that would be great.

[Smithy99]

As long as the fault was in the exchange and not with the line between there and you then you should be ok.

Do you have your router stats from your Zen connection? this will give a good indication if your final speed.

[Andro]

448000 7072000 8 44

Up spd, Down spd, SNR, Line attn

[BuckleZ]

I go live also on 10th but have yet to receive my router. When did yours come?

[Andro]

This morning. I wouldn't worry, they have plenty of time to get it to you.

[Smithy99]

Hi All,

I have compared all the broadband and CSR services of all the companies in UK. Here I will only suggest for Sky. Below are my observations which I gathered using different sources regarding SKY services.

I don't believe that for a second, do you know how many ISP's are out there, you would need to migrate on a weekly basis.

Customer service centre is not helpful, and we need at least 10 to 15 pounds top-up to talk with them and at the end no or partially result.

I don't pay for calls to Sky as I have Skytalk

Most of the time when we call to Sky CSR, I found there was a noise disturbance and I was unable to hear them. It seems like that party is going on.

Never had a problem here hae you checked your phone?

Broadband some times goes down and technical team find it hard where is the problem. So wasting of your time. Even when your business is suffering a lot.

Well as you shouldn't be using it for business you can remove that one. If broadband is important to your business than you should invest in a proper business class package with a good SLA. You have not done a very good job comparing if you missed out on that vital part of the T&S's.

Broadband speed is more than half whatever they are committing and sometime mobile broadband dongle is better than this. .

Nonesense, I get 18mb, tell me what dongle can do that???

I am seeing that sky representatives should take different initiatives to make it better, otherwise customers only believe in services which SKY may be unable to give them even after some months.

Not sure what that means!!!