Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Ending Sky Tv contract whilst still withing broadband contract

    This is a discussion on Ending Sky Tv contract whilst still withing broadband contract within the Sky Broadband forums, part of the Joining or leaving Sky category; My Sky hd tv contract ends in august and I want to leave as I have had a terrible experience ...

    1. #1
      mikeycollins's Avatar
      mikeycollins is offline Sky User Member
      Exchange: 02844
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Apr 2009
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Ending Sky Tv contract whilst still withing broadband contract

      My Sky hd tv contract ends in august and I want to leave as I have had a terrible experience with customer service plus I am on my 6th HD box in 9 months and about to get anther replacement. My question is that my broadband contract ends in April. If I leave sky tv in October can I continue with my broadband contract?


    2. Advertisement
    3. #2
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Ending Sky Tv contract whilst still withing broadband contract

      No. To have Sky BB you must have Sky tv

    4. #3
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Ending Sky Tv contract whilst still withing broadband contract

      As above you cannot have the Sky ADSL package without TV, you may be asked to pay it out if you try to leave the BB contract early.

    5. #4
      dms05's Avatar
      dms05 is offline Sky User Beta tester
      Exchange: 0151
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Dec 2007
      Location
      Wirral
      Posts
      1,694
      Thanks
      12
      Thanked 52 Times in 50 Posts

      Re: Ending Sky Tv contract whilst still withing broadband contract

      If the Sky TV package is cancelled then Sky will cancel the Broadband package automatically so they can hardly ask for payment and refuse to supply the service at the same time. But you are dealing with Sky and so anything can happen. It might well depend upon the quality of whoever happens to answer your call.

    6. #5
      Mr Spouse's Avatar
      Mr Spouse is offline Sky User Member
      Exchange: Somewhere
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Jun 2009
      Posts
      314
      Thanks
      0
      Thanked 2 Times in 2 Posts

      Re: Ending Sky Tv contract whilst still withing broadband contract

      Under clause 11(b) of the broadband T&Cs you won't be asked for a termination charge if the following applies:

      You end your Sky digital Subscription Contract (during or after its minimum term):
      i. for one of the reasons set out in conditions 11(a)(i) to (iv) of your Sky digital Subscription Contract; or
      ii. because your Sky digital subscription payment has increased by more than the limits set out in Conditions 2(c)(i) or (ii) of your Sky digital Subscription Contract, by giving us one calendar’s month notice; or
      iii. because a Sky group company has broken a condition of your Sky digital Subscription Contract, by giving us seven days' notice; or
      iv. in accordance with the rights set out in “Your Rights to Cancel” in your Sky Contracts Booklet,
      (in each case this Contract will automatically end at the same time).

      If you are ending your TV contract legitimately then your broadband contract will end as well so you should be ok.

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Ending Sky Tv contract whilst still withing broadband contract

      Probably advisable to get a MAC before you mention anything about cancelling. You could end up with no broadband, a 'tagged' line and the devil of a job to get the tag removed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      janitor's Avatar
      janitor is offline Sky User Member
      Exchange: 01983
      Broadband ISP: Sky Broadband Unlimited
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Nov 2008
      Posts
      105
      Thanks
      4
      Thanked 2 Times in 2 Posts

      Re: Ending Sky Tv contract whilst still withing broadband contract

      But then surely he would be liable to an early termination fee as he would need to try to move his BB, before sky cancel it.

    9. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Ending Sky Tv contract whilst still withing broadband contract

      Not if he asks for it about 29-30 days before he intends to cancel the TV. Getting a MAC is not notice of quitting.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Ending Sky Tv contract whilst still withing broadband contract

      Exactly, the MAC is just a tool to make the job of transfering to a new ISP as pain free as possible.... supposedly.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION