Error code 300 = RADIUS 'server' problem ??

[AdamBrunt]

Hi all,

For the majority of last night, my router was returning an Error Code of 300 (and not getting any connection to the internet).

Now according to the FAQ here:

Error 300 = No Ip address posible fix, try rebooting the router by pushing a pen or something into the reset button if this fails turn it off for an hour, if you still get error 300 ring TS for more help

However, I spoke to Sky Support last night whrn the rebooting/resetting wasn't having any effect and the guy said "That's a problem with the RADIUS 'server'. Nothing we @ Sky can do anything about. It tends to fix itself quite quickly....If you're still getting it tomorrow phone back".

Everything is fine this morning - without me doing anything.

Does what Sky said tally up with the FAQ here ? Or would Sky have had to do something behind the scenese ?

Regards,

Adam Brunt

[AdamBrunt]

Done it again today (between somewhen before 6 and somewhen up until now).

This time Sky support bloke said he would have to raise it with T3

But again, without me doing anything it has just sorted itself out.

[pejay]

Dont know for sure but you may find the following link useful.

HTTP Response Codes

[Wheelie]

No pejay this isn't an HTTP error its one that the Sky Router generates when you press the Sky Test button in the Admin control panel of the router.

@Adam
They should have transfered you to tier3 as only they can sort that problem out.

[Keiran2K8]

Yeah Tier3 take transfer calls unlike before! Maybe you should ring them again and if it continues ask to be put through to Tier3

[AdamBrunt]

It's happened twice that I know so far (in the last 3 days).

Raised it with support both times (only the 2nd time did they say it needs to go to T3).

Both times it has just fixed itself after a few hour(s)

[AdamBrunt]

Another day, another Error code 300 at the same time for the same amount of time

And Sky support keep asking "has something at your end (PC, filters, etc) changed !!!!

The router has never lost sync with the exchange - it just loses it's 'external IP' address a hours on end

[Wheelie]

Adam

Do you have the router standing on its legs ?

If not that could be whats wrong and the router maybe frying itself

[Jackson_50]

Error code 300 (to my understanding) is not related to radius.
Error code 200 = Radius problems, since its with 200 that you will get the CHAP authentication errors, and it is the radius which authenticates your session.

The 300, can happen for a number of reasons, but its usually a "stale session" or a failed IP address renewal. This happens when the DHCP (not radius) server fails to renew the IP address, or fails to even give one out due to exchange believing you still have a working session.

There has been a few fixes put in place over the past few months to try and stop this happening, but they just keep cropping up. The best way to fix it (no kidding) is to switch of the sky router for 1 hour. If its happening on the regular, bring it to tier3, as there is really nothing anyone else can do for you.

Provided of course it's still happening to you using only the equipment sky supplied you for your broadband.

[Wheelie]

The information we have on the error codes is as follows

Error 100 = No Sync possible fix, plug into the master socket with a new filter or try the test socket if you have one. If this doesn't work ring TS for more help.

Error 200 = Can't Authenticate possible fix, try rebooting the router by pushing a pen or something into the reset button, if this doesn't work ring TS for more help.

Error 300 = No Ip address possible fix, try rebooting the router by pushing a pen or something into the reset button if this fails turn it off for an hour, if you still get error 300 ring TS for more help.