Results 1 to 4 of 4
Major Sky Broadband Outage in southeast England
This is a discussion on Major Sky Broadband Outage in southeast England within the Sky Broadband help forums, part of the Sky Broadband help and support category; Good morning folks. It looks like there is a major outage in the southeast at the moment. I'm affected and ...
- 05-03-20, 08:49 AM #1
Major Sky Broadband Outage in southeast England
Good morning folks.
It looks like there is a major outage in the southeast at the moment. I'm affected and looking at the posts it looks like it is affecting from Southampton & Winchester in the West to Hayling Island and Emsworth in the East. I'm not sure how much north from these places it is affecting yet. Feel free to chip in.
Edit: Message from Sky (which wasn't available at midnight):
INC0846412 - Fibre Broadband Problems in your area. You might not be able to get online due to a problem in your local area. We're working on fixing the problem and we'll let you know on this page once we've resolved the problem. If you have an internet call-based Sky Talk service, you also might not be able to make / receive phone calls at the moment. We're sorry for any inconvenience caused. Date reported: 4th March, 23:27
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
Advertisement- 05-03-20, 12:09 PM #2
Re: Major Sky Broadband Outage in southeast England
A little update from Sky:
https://servicestatus.sky.com/#/uk/issues
Broadband & Talk Problems in the South East of England.
Affected areas: BEMBRIDGE, CHALE GREEN, CHILLERTON, COMPTON, COSHAM, FAREHAM, GODSHILL, GOSPORT, HAMBLEDON, HORNDEAN, HARTING, HAVANT, HAYLING ISLAND, LEE-ON-THE-SOLENT, LISS, EMSWORTH, NITON, PORTSMOUTH, PORTSMOUTH NORTH, PETERSFIELD, ROWLANDS CASTLE, RYDE, SHANKLIN, SANDOWN, STUBBINGTON, TITCHFIELD, VENTNOR, WICKHAM, WATERLOOVILLE, WOOTTON BRIDGE, ALRESFORD, ASHURST, BISHOPS WALTHAM, BOTLEY, BROCKENHURST, BASSETT, BURSLEDON, CADNAM, DURLEY, EARLDOMS, EASTLEIGH, FAIR OAK, FAWLEY, HAMBLE, HAMPTON, HARESTOCK, HYTHE, ITCHEN ABBAS, LOCKERLEY, LOCKS HEATH, LYNDHURST, MICHELDEVER, MOORHILL, ROMSEY, ROWNHAMS, SHIRLEY, SOUTHAMPTON, SPARSHOLT, SUTTON SCOTNEY, SWAY, TOTTON, TWYFORD, WEST WELLOW, , WINCHESTER, WOOLSTON, BLACKMOOR, NEWPORT and FRESHWATER
You might not be able to get online or make/receive phone calls due to a problem in your local area.
We're working on fixing the problem and we'll let you know on this page once we've resolved the problem. If you have an internet call-based Sky Talk service, you also might not be able to make / receive phone calls at the moment.
We're sorry for any inconvenience caused.
Date reported: 4th March, 23:27
If you go here, you will get a varient of the same information:
Outage description
Reported on: 05 Mar 2020 06:59 AM
Broadband & Talk Problems in the South East of England. You might not be able to get online or make/receive phone calls due to a problem in your local area. We're working on fixing the problem and we'll let you know on this page once we've resolved the problem. If you have an internet call-based Sky Talk service, you also might not be able to make / receive phone calls at the moment. We're sorry for any inconvenience caused.Outage updates
Posted: 05 Mar 2020 09:00 AM
We understand from our onsite engineers that the problem has been caused by a fibre-cable break. Repair work is underway and we'll provide an update on progress soon.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
- 05-03-20, 01:45 PM #3
Sky User Member
Exchange: MYHGTBroadband ISP: NOW Fab Fibre (Sky network)Router: NOW TV Hub TwoSky TV: NowTV- Join Date
- Sep 2006
- Posts
- 2,397
- Thanks
- 409
- Thanked 167 Times in 161 Posts
- Blog Entries
- 1
Re: Major Sky Broadband Outage in southeast England
Story on ISPReview suggests this is also affecting Virgin Media services, so it must be something major
https://www.ispreview.co.uk/index.ph...uth-coast.html++ speedyrite ... powered by NOW Broadband from June 2018 ++
(previously powered by Sky Broadband from July 2007)
- 05-03-20, 02:25 PM #4
Re: Major Sky Broadband Outage in southeast England
Aye it was. It's all working once more now though, thankfully. It returned around 11.30am.
I'm not surprised that VM was also affected as often the ISPs share some trunk cabling at different points.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.