Major Sky Broadband Outage in southeast England

[Scubbie]

Good morning folks.

It looks like there is a major outage in the southeast at the moment. I'm affected and looking at the posts it looks like it is affecting from Southampton & Winchester in the West to Hayling Island and Emsworth in the East. I'm not sure how much north from these places it is affecting yet. Feel free to chip in.

Edit: Message from Sky (which wasn't available at midnight):

INC0846412 - Fibre Broadband Problems in your area. You might not be able to get online due to a problem in your local area. We're working on fixing the problem and we'll let you know on this page once we've resolved the problem. If you have an internet call-based Sky Talk service, you also might not be able to make / receive phone calls at the moment. We're sorry for any inconvenience caused. Date reported: 4th March, 23:27

[Scubbie]

A little update from Sky:

https://servicestatus.sky.com/#/uk/issues

Broadband & Talk Problems in the South East of England.

Affected areas: BEMBRIDGE, CHALE GREEN, CHILLERTON, COMPTON, COSHAM, FAREHAM, GODSHILL, GOSPORT, HAMBLEDON, HORNDEAN, HARTING, HAVANT, HAYLING ISLAND, LEE-ON-THE-SOLENT, LISS, EMSWORTH, NITON, PORTSMOUTH, PORTSMOUTH NORTH, PETERSFIELD, ROWLANDS CASTLE, RYDE, SHANKLIN, SANDOWN, STUBBINGTON, TITCHFIELD, VENTNOR, WICKHAM, WATERLOOVILLE, WOOTTON BRIDGE, ALRESFORD, ASHURST, BISHOPS WALTHAM, BOTLEY, BROCKENHURST, BASSETT, BURSLEDON, CADNAM, DURLEY, EARLDOMS, EASTLEIGH, FAIR OAK, FAWLEY, HAMBLE, HAMPTON, HARESTOCK, HYTHE, ITCHEN ABBAS, LOCKERLEY, LOCKS HEATH, LYNDHURST, MICHELDEVER, MOORHILL, ROMSEY, ROWNHAMS, SHIRLEY, SOUTHAMPTON, SPARSHOLT, SUTTON SCOTNEY, SWAY, TOTTON, TWYFORD, WEST WELLOW, , WINCHESTER, WOOLSTON, BLACKMOOR, NEWPORT and FRESHWATER
You might not be able to get online or make/receive phone calls due to a problem in your local area.
We're working on fixing the problem and we'll let you know on this page once we've resolved the problem. If you have an internet call-based Sky Talk service, you also might not be able to make / receive phone calls at the moment.
We're sorry for any inconvenience caused.

Date reported: 4th March, 23:27

Note: The timestamp is when the issue was first reported, not the time of the update.

If you go here, you will get a varient of the same information:

Outage description
Reported on: 05 Mar 2020 06:59 AM
Broadband & Talk Problems in the South East of England. You might not be able to get online or make/receive phone calls due to a problem in your local area. We're working on fixing the problem and we'll let you know on this page once we've resolved the problem. If you have an internet call-based Sky Talk service, you also might not be able to make / receive phone calls at the moment. We're sorry for any inconvenience caused.Outage updates

Posted: 05 Mar 2020 09:00 AM

We understand from our onsite engineers that the problem has been caused by a fibre-cable break. Repair work is underway and we'll provide an update on progress soon.

As I am typing this, I have literally just received a text message advising me that the work will take at least another 4 hours!

[speedyrite]

Story on ISPReview suggests this is also affecting Virgin Media services, so it must be something major

https://www.ispreview.co.uk/index.ph...uth-coast.html

[Scubbie]

Aye it was. It's all working once more now though, thankfully. It returned around 11.30am.

I'm not surprised that VM was also affected as often the ISPs share some trunk cabling at different points.