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    Moving home

    This is a discussion on Moving home within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi anyone know if u move home and your new address clearly can't supply sky broadband and u I a ...

    1. #1
      Deano23's Avatar
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      Moving home

      Hi anyone know if u move home and your new address clearly can't supply sky broadband and u I a contract can u cancel without charge as it wont be my fault


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    3. #2
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      sdd
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      Re: Moving home

      Sorry but Afaik No because its not skys thought that you are moving somewhere else you would still have to pay to cancel.


      Nobody is Perfect.....I am Nobody....Therefore I am Perfect

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      Re: Moving home

      Quote Originally Posted by sdd View Post
      Sorry but Afaik No because its not skys thought that you are moving somewhere else you would still have to pay to cancel.
      I dont get why I would still have to pay what its there fault they can't supply the broadband I would clearly stay with them if they supplied the service

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      sdd
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      Re: Moving home

      You are still in a legal contract saying you would pay till the end. otherwise they will send you a bill for cancellation.
      Best bet is to ring them and see what they say.


      Nobody is Perfect.....I am Nobody....Therefore I am Perfect

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      Re: Moving home

      The answer I've found in the past is that it varies and it can depend on various factors personal to you.

      Since you are going to need to contact them anyway, I would be inclined to call Sky when you have a confirmed moving date and ask what the best procedure is.

      Please remember to play nice and express some kind of desire to stay with Sky but explain that you can't get it where you are moving to.

      In the meantime, remember that it can take a short period for the new provider to set things up at the new address. Make sure that you find out what the typical lead time is and what it is currently. Add a few days and call with plenty of time for them to arrive when you move or have just moved in.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     

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