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    Sky refuses to sell broadband contracts to 250k households with poor connections

    This is a discussion on Sky refuses to sell broadband contracts to 250k households with poor connections within the Sky Broadband help forums, part of the Sky Broadband help and support category; Sky has stopped selling broadband to premises with speeds of less than 2Mbit/s 2Mbit/s is the minimum required for Netflix, ...

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      lettice's Avatar
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      Sky refuses to sell broadband contracts to 250k households with poor connections

      • Sky has stopped selling broadband to premises with speeds of less than 2Mbit/s
      • 2Mbit/s is the minimum required for Netflix, iPlayer and Sky's on-demand service
      • A quarter of a million premises will be affected by the change from Sky
      • It is the only major broadband provider to stop selling to those in this bracket


      Sky has has stopped selling its broadband services to households who are unable to access broadband speeds of at least 2Mbit/s.
      It's estimated by Ofcom that around a quarter of a million premises will be affected, according to its latest digital report.
      The Murdoch-controlled media giant is the only major broadband provider to stop selling services to customers who are unable to access a minimum average speed.

      BT, TalkTalk, Virgin Media, Plusnet and EE all confirmed they do not place any limitations on the properties that can use their services.
      The change - confirmed by Sky - means there are now fewer options for households with the slowest broadband speeds. It may also affect the 'average' speeds Sky advertises for its broadband, because the properties with speeds of under 2Mbit/s won't be included.
      Sky is offering an alternative to the affected households who will be able to use its fibre broadband. But this will only be possible if it is available in the property at a speed of more than the required 2Mbit/s.

      To get a 'decent' broadband, Ofcom says households need to have an average speed of more than 10Mbit/s. It says around 1.4million households in Britain are not able to access speeds of above this.
      To stream a film, it says properties need speeds of around 5Mbit/s, 2Mbit/s to watch a TV show and 0.5Mbit/s for basic web browsing.
      To download a film with an average speed of 16Mbit/s it would take around 12 minutes, this rises to 25 minutes for those with speeds of 8Mbit/s and up to six hours for those with 2Mbit/s.

      A spokesperson said: 'Sky always aims to give its customers the best broadband experience and service.
      'That's why we are no longer selling Sky broadband to new customers with speeds of 2Mbit/s or less, as we know customers can encounter a poor broadband experience at these speeds.
      'As an alternative, customers will be able to sign up to Sky Fibre if available in their area, to ensure they are guaranteed faster internet speeds.'
      Households in rural areas will be mostly affected by the change from Sky.
      In Fermanagh and Omagh in Northern Ireland, for example, 12 per cent of the population has average speeds of less than 2Mbit/s, while in Mid Ulster it's six per cent.
      In the county of Powys in Wales, it's seven per cent of premises while in Sir Ceredigion it's nine per cent.
      In Scotland's Orkney Islands ten per cent of people get less than 2Mbit/s.
      However, these speeds affect premises throughout the UK and five per cent of those in Aberdeenshire, Coventry, the Highlands and the country of Herefordshire fall into this bracket, according to Ofcom data.
      2Mbit/s is the minimum required for Netflix, iPlayer and Sky's on-demand video service

      Dan Howdle, spokesperson for Cable.co.uk, said: 'Sky operates on Openreach, the part-fibre, part-copper network run by BT.
      'Whether a customer gets a decent internet speed, then, is beyond Sky's control. By refusing to sell to customers who receive particularly poor speeds, Sky is sending a clear message – it does not want to be associated with broadband problems inflicted upon it by a network owned and operated by one of its competitors.
      'If other providers who operate on the Openreach network were to follow suit, the outcome would be to force BT to take ownership of the many households in the UK that are unable to receive fit-for-purpose broadband, negatively affecting BT's reputation and perhaps even forcing it to take swifter remedial action.
      'The 2Mbit/s speed has not been plucked out of nowhere either. 2Mbit/s is the minimum speed required to watch Netflix, iPlayer and other video-on-demand services, including Sky's own on-demand offering – services that households in the UK have come to expect.'

      Sky refuses to sell broadband contracts to 250k households with poor connections | Daily Mail Online


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      Re: Sky refuses to sell broadband contracts to 250k households with poor connections

      I don't know what has triggered this action from Sky but I have noted that since the 1st of January Openreach have been promoting a special offer to communication providers to sell 40/2 Mbps and 40/10 Mbps fibre broadband to consumers receiving a sub 10Mbps ADSL service.
      openreach.co.uk

      Special Offer on GEA-FTTC PCP Only 40/2 Mbps and 40/10 Mbps speed tiers for sub 10Mbps copper lines


      28/11/2016 For Information

      NGA Communications Providers (CPs).

      This briefing provides 28 days' notification of a Special Offer for sub 10Mbps copper lines, on our GEA-FTTC PCP Only 40/2 Mbps and 40/10 Mbps speed tiers, from Sunday 1 January until Friday 31 March 2017 inclusive.GEA-FTTC PCP only 40/2 Mbps and 40/10 Mbps Special Offer details

      This special offer enables CPs to regrade their existing copper customers, who are experiencing speeds of sub 10Mbps, to GEA-FTTC PCP Only 40/2 Mbps or 40/10 Mbps speed tiers.

      We’re launching this special offer to support our CP customers in their efforts to stimulate fibre demand in the consumer marketplace.

      CPs will be able to take advantage of the offer from Sunday 1 January 2017 until Friday 31 March 2017 inclusive, for all new GEA-FTTC orders received for regraded lines, of sub 10Mbps, during this period.

      Eligibility criteria

      Interested customers should sign our standard GEA-FTTC terms and conditions as well as the Special Offer terms and conditions available on our Superfast Fibre Access contracts page.

      A signed copy of the Special Offer terms and conditions should be registered by 31 December 2016.

      The Special Offer pricing will only be available on existing CP customers’ lines that we identify as sub 10Mbps.

      Service Level Agreements

      During the special offer period appointment availability SLA and its corresponding SLG will not apply to qualifying lines.

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      Re: Sky refuses to sell broadband contracts to 250k households with poor connections

      Basically this comes frm the fact that Sky no longer sells the Connect product to anyone.

      For anyone who is a long distance from their telephone exchange, which does not have Fibre and which doesn't have Sky's LLU kit, then the connection speed will be very poor.

      Anyone who lives in an area served by Sky's LLU kit should be able to get a better connection than 2mb. Of course some may not.

      For anyone who lives in an area served by a FTTC cabinet, connection speeds are normally good but BT have been trialling lower speeds in order to get more people migrated to VDSL technology.

      Ultimately I guess that someone has looked at the complaints which sky have received from various customers. They have looked at the figures which they have and noticed that people who have a slow connection speed of 2mb or less are more likely to be unhappy with their connection. Sky can't change the local infrastructure. Only Openreach can do that. So why sell a product which you know is going to generate complaints?

      As there is a target to have everyone on a connection speed of 20mb or better by 2020, I guess all this sabre rattling won't last long.

      Source: researchbriefings.files.parliament.uk/documents/SN06643/SN06643.pdf
      In the Queen’s Speech on 18 May 2016 the Government announced its intention to legislate for a broadband Universal Service Obligation (USO) in the upcoming Digital Economy Bill. A USO would introduce a legal right to request a broadband connection from a provider at a minimum speed, currently expected to be 10Mbps. The Government intends for the USO to be in place by 2020 at the latest.
      The same document confirms that only 2% of the UK receives 2mb or less at the time of publication.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     

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