2 x accounts with sky 1 good 1 keeps cutting out (dropping connection)

[aaronfallon]

before i go crazy i cannot cope with the broadband here
i need a quick fix before xmas

Router Statistics


System Up Time: 00:17:01

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	8981	9654	0	17031	49712	00:08:29
LAN	Down	0	0	0	0	0	00:00:00
WLAN	Up	18676	17696	0	142777	24334	00:16:27

---

Broadband Link	Downstream	Upstream
Connection Speed	11807 kbps	713 kbps
Line Attenuation	21.0 dB	12.1 dB
Noise Margin	14.4 dB	5.5 dB is my noise margin the reason the connection keeps dropping can i get an engineer??

[tenar]

yes something causing noise check filters, cables, phone and phone line for noise call 17070 option 2

[aaronfallon]

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	1000	750	0	60074	135558	00:00:47
LAN	Down	0	0	0	0	0	00:00:00
WLAN	Up	22078	19211	0	350032	33933	00:08:56

---

Broadband Link	Downstream	Upstream
Connection Speed	16382 kbps	797 kbps
Line Attenuation	20.5 dB	11.9 dB
Noise Margin	0.4 dB	9.9 dB now this

- - - Updated - - -

also i dont have a phone to connect to the socket

- - - Updated - - -

Broadband Link	Downstream	Upstream
Connection Speed	4231 kbps	797 kbps
Line Attenuation	21.0 dB	12.0 dB
Noise Margin	29.3 dB	15.15 dB

- - - Updated - - -

im in a antiquated block of flats and the signal drops repeatedly, if i call sky which values of noise should i be reporting the higher ones or the lower ones?

i am connected straight to the test socket and both openreach wires and the route out of the flat seem fine

[tenar]

high snr noise margin good indicates higher speed available but keeps dropping this a sign of noise both up/downstream should be stable call up get a line test done and borrow a telephone as sometimes line tests will not pick up noise fault and only way to check is listen to line

[Isitme]

2xaccouints with Sky 1 good 1keeps cutting out(dropping connection)

I don't quite understand your heading. Do you have 2 broadband accounts with Sky?

Looking at the stats, I would say there is definitely a fault on your line. If you are using the Test socket then there is nothing you can personally do about it, except try another filter. If that does not help, call Sky and make them aware of the problem. A check with a phone would probably show excessive noise on the line. You can pick up a phone for under a fiver and even if you don't use it, it is useful for checking the line.
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