Slow processing/receiving broadband :(

[Lanfeve]

Hello I need help. On the website 192.168.1.1 my router is showing that I receiving 2500 kb/s. But when I downloading anything it goes by 240 kb/s. It doesn't matter if I do it directly by ethernet cable or by wifi. The engineer was today to check the phone socket and there was no interference. Do you have any advice?

[Isitme]

Post your stats from the master socket.

How to get your Sky Router statistics

How to test your ADSL in the Master Test Socket

Have you changed the IP address of your router from 192.168.0.1?

[Lanfeve]

Sky router statistics:

Router Statistics

System Up Time: 96:02:20

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	1782661	2593405	0	0	0	26:06:10
LAN	Up	5827190	3778981	0	2	2	96:02:20
WLAN	Up	6636728	4544934	0	1	2	96:02:20

---

Broadband Link	Downstream	Upstream
Connection Speed	2527 kbps	589 kbps
Line Attenuation	59.0 dB	31.5 dB
Noise Margin	11.9 dB	16.16 dB

I have checked the ADSL in the master test socket. As well engineer did it.

I don't think that I have changed the IP address on my router. Could you please tell me which address should be typed in?

Thank you

[Isitme]

Your stats show you are not receiving as high a sync as you should, both up and down. There could be a variety reasons for this. The first is that you have had a fault on your line and DLM has reduced your speed to compensate. The second is that you have something plugged into the line which is not filtered. Everything plugged into your phone line must run through a filter, this includes Sky boxes. Sky boxes can cause problems even when running through a filter. If you have one plugged in, unplug it. Sky will not care provided you do not have multi screen.

My advice would be to power cycle your router, ie, switch off the power for a couple of minutes then switch on again. Check your stats to see if there is any improvement. If there is no improvement, phone Sky and ask them to re-profile your line as DLM has left it with a lower speed than it should be.

The default address of Sky routers is 192.168.0.1, you say in your first post you used a different address. Maybe it was a typo?

[Lanfeve]

I have called Sky today, they haved re-profile m line but nothing has changed.

On my microfilter there's only phone and sky router. I don't have Sky TV. I also tried every version, with no phone, test socket etc. The microfilter is from Sky as well the rest of the equipment.

The default address of Sky routers is 192.168.0.1, it was a typo from my side.

[Isitme]

Are your stats the same? Possibly they have re-started DLM on your line which could take a few days to bring up the speed.

[Lanfeve]

Router Statistics


System Up Time: 382:39:16

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	2677572	4280108	0	126888	555581	24:33:31
LAN	Up	26574053	16679366	0	2887	5969	382:39:16
WLAN	Up	20167044	13656863	0	908839	151333	382:38:42

---

Broadband Link	Downstream	Upstream
Connection Speed	2559 kbps	231 kbps
Line Attenuation	62.0 dB	37.5 dB
Noise Margin	5.3 dB	6.6 dB

That's my statistics after 5 days. They are diffrent, but when I'm downloading anything, my speed is still the same :/

Any recommendation what should I do next?

[Isitme]

That's not good. It looks like you are a long way from the exchange with a poor line. The only way you are going to see much more speed is by swapping to fibre, if it is available to you.

[Lanfeve]

Yes, they said that fibre is available for me. But how can I have guarantee that when I change to fibre, my actual speed will increase? Because now when I calling them to report the slow download speed they say that in their system it's showing 2550 kb/s so "their hands are clean" and if I would like to cancel the agrement then I would have to pay penalty :/.

So: I change to fibre, nothing could change and I will be paying more for 1 time activation fee and for monthly subscription :/

[Isitme]

With fibre you are guaranteed a much better speed. The speed you get depends on how far you are from the cabinet, not the exchange. According to your stats you are receiving 2550kbps, which allowing for overheads should give you a download speed of of about 280KBps.

Go here https://www.btwholesale.com/includes/adsl/main.html and select the Address Checker option and fill in the details. This will give you your Fibre speed. The actual speed you will get is likely to be between the high and low range.