No Broadband - SR102

[KennyW88]

Hello Everyone

I am having issues with my Sky Broadband at the moment. Previously when i had the sky package everything worked perfectly however due to financial issues that i was having at the start of the year i had to cancel all of my services.

I have recently rejoined sky for there TV, Internet and Broadband. Everything is working perfectly except for the broadband, The internet light does not come up on the router.

I have everything set up the exact same way as previously, Installed brand new router with micro filters and everything but nothing is happening at all.

I have my BT Line box in the kitchen so i have an extension lead plugged into that box that runs to where we want our box. Then plugged into that i have the micro filter, Internet Cable and the Telephone.

The telephone works great and i have tried the test line 17070 and comes back all clear however i still have no internet.

Do you have any advise for me in terms of something that i am maybe doing wrong or a step that i am missing here.

Thank you in advanced.

[146Kg]

Try plugging the router into the master socket with no extension leads, just one microfilter (presuming it is an unfiltered "normal" master socket) the router and one telephone. I presume you mean master socket by "BT Line box" in the kitchen ?

[KennyW88]

Hello. Thank you for your response. I have tried what you have advised this morning and I am still having no joy. I just find it strange that is worked before I cancelled the service and since we have re joined had nothing but problems. Out master socket does not have a test socket inside it so I can't test it that way. So frustrating

[tenar]

it could be if line was reinstated incorrectly or cable unplugged for line, how long was it between service stopped to being restarted ?

[Scubamark147]

Have you tried the old router?

[KennyW88]

Hello

Thank you again for your replies. I have tried the old router and also the new one, Tried Old Filters and Tried the New Ones too. It has been around 6 months since we stopped the services and had it restarted on Monday just gone.

[KennyW88]

The Sky Line Test from the router comes back with the following

Report status 0
DSL Line failure/line not physically connected

[Isitme]

From that it looks like your ADSL has not yet been reconnected.

All you can do is call Sky and get them to check the broadband on your line, not the usual voice line check.

[tenar]

contact sky as looks like there maybe no bb signal to house IE 1: due reinstate did not complete correctly 2: line reinstated but cabling at exchange was removed 3: while line was suspended openreach have removed cable for another lines use 4: fault at exchange or junction box

[KennyW88]

Hello

Thanks again for your replies, i have just telephoned sky up now and explained everything that you guys have said to myself and after the agent speaking with the senior technician they have decided that they will send an openreach engineer to my properly to establish if the fault is either at the junction or at the exchange. This will be on Thursday morning so fingers crossed they will get it all sorted out for me.

Thank you for your support and i will keep you updated.