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    Mid-high ping and unstable speeds.

    This is a discussion on Mid-high ping and unstable speeds. within the Sky Broadband help forums, part of the Sky Broadband help and support category; ........

    1. #11
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      Re: Mid-high ping and unstable speeds.

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      Last edited by williamholden2; 19-02-17 at 05:40 PM.


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      Re: Mid-high ping and unstable speeds.

      call sky technical dept

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      Re: Mid-high ping and unstable speeds.

      For reference...

      Sky's DLM software runs 24/7 monitoring your ADSL/ADSL2+ line. It will re-profile it automatically in the early hours of the morning (1am-6am). There is no requirement to call Sky. Whilst some time back it wasn't great at re-profiling, they did improve things significantly and the best option now is to leave it alone.

      This is in contrast to BTO's DLM software for the FTTC connections. Sky's Fibre products are reliant on this DLM software. It will eventually pick up and re-profile a line, but typically it still takes 2 weeks or more to get you back to the previous connection speeds if you have an issue resolved. It can reset the line at any time of the day. I've had a line reset at 14:10, 08:10 and 13.05 on different days recently.

      If you have a problem with a Fibre connection that does need the profile properly resetting, then currently the only method to fix it is to ask Sky to send out a BTO Engineer.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     
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