Broadband intermittent, dropping every 5 mins, HELP PLEASE

[berrarr]

My internet connection was rock solid for about 3 months then suddenly it started acting up, disconnecting the internet connection every 5-10mins. I have tested a lot of things incl. changing micro-filter, using landline phone to hear that there are no crackling noise, changed to a new sky router (SR-102), plugged into the master BT socket test socket. I have also tested with a brand new NETGEAR-router without any luck. Still the same problem with disconnect every 5-10mins. I have called SKY, they are sending a broadband engineer on Thursday to have a look.

Below are the stats when everything is up and running.

Before disconnects I get a noise margin of -4.-7db Downstream and 102.102db Upstream.

Any ideas what the problem could be ?

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	5848	5799	0	4768	5638	00:06:18
LAN	Down	0	0	0	0	0	00:00:00
WLAN	Up	152996	129115	0	368771	20516	02:35:44

---

Broadband Link	Downstream	Upstream
Connection Speed	11500 kbps	937 kbps
Line Attenuation	37.5 dB	23.4 dB
Noise Margin	6.6 dB	0.0 dB

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	6358	6204	0	29308	1050	00:12:39
LAN	Down	0	0	0	0	0	00:00:00
WLAN	Up	169993	142929	0	418108	58580	02:42:05

---

Broadband Link	Downstream	Upstream
Connection Speed	11500 kbps	937 kbps
Line Attenuation	37.5 dB	23.4 dB
Noise Margin	-4.-7 dB	102.102 dB

Feb 16 01:07:04 syslog: Line 0: ADSL link down
Feb 16 01:07:06 syslog: Clear IP addresses. PPP connection DOWN.
Feb 16 01:07:09 syslog: Line 0: xDSL G.994 training
Feb 16 01:07:26 syslog: Line 0: ADSL G.992 started
Feb 16 01:07:30 syslog: Line 0: ADSL G.992 channel analysis
Feb 16 01:07:37 syslog: Line 0: ADSL G.992 message exchange
Feb 16 01:07:38 syslog: Line 0: ADSL link up, Bearer 0, us=975, ds=11835
Feb 16 01:08:01 syslog: Line 0: ADSL link down
Feb 16 01:08:02 syslog: Line 0: xDSL G.994 training
Feb 16 01:08:19 syslog: Line 0: ADSL G.992 started
Feb 16 01:08:24 syslog: Line 0: ADSL G.992 channel analysis
Feb 16 01:08:30 syslog: Line 0: ADSL G.992 message exchange
Feb 16 01:08:31 syslog: Line 0: ADSL link up, Bearer 0, us=996, ds=11574
Feb 16 01:08:51 syslog: Line 0: ADSL link down
Feb 16 01:08:53 syslog: Line 0: xDSL G.994 training
Feb 16 01:09:10 syslog: Line 0: ADSL G.992 started
Feb 16 01:09:14 syslog: Line 0: ADSL G.992 channel analysis
Feb 16 01:09:21 syslog: Line 0: ADSL G.992 message exchange
Feb 16 01:09:21 syslog: Line 0: ADSL link up, Bearer 0, us=975, ds=11811
Feb 16 01:09:26 syslog: PPP LCP UP.
Feb 16 01:09:26 syslog: PPP Connection status ERROR_NONE
Feb 16 01:09:26 syslog: WAN link UP.
Feb 16 01:09:26 syslog: Received valid IP address from server. Connection UP.
Feb 16 01:09:26 syslog: PPP Connection status ERROR_NONE
Feb 16 01:09:28 syslog: Connection Up. SNO/MAC/IP: [A51215BA017901/9021060C4F54/5.65.119.57]
Feb 16 01:19:28 syslog: Send out NTP request to ntp1.isp.sky.com
Feb 16 01:30:32 syslog: Line 0: ADSL link down
Feb 16 01:30:34 syslog: Clear IP addresses. PPP connection DOWN.
Feb 16 01:30:34 syslog: Line 0: xDSL G.994 training
Feb 16 01:30:51 syslog: Line 0: ADSL G.992 started
Feb 16 01:30:55 syslog: Line 0: ADSL G.992 channel analysis
Feb 16 01:31:02 syslog: Line 0: ADSL G.992 message exchange
Feb 16 01:31:03 syslog: Line 0: ADSL link up, Bearer 0, us=937, ds=11500
Feb 16 01:31:13 syslog: PPP LCP UP.
Feb 16 01:31:13 syslog: PPP Connection status ERROR_NONE
Feb 16 01:31:13 syslog: WAN link UP.
Feb 16 01:31:13 syslog: Received valid IP address from server. Connection UP.
Feb 16 01:31:13 syslog: PPP Connection status ERROR_NONE
Feb 16 01:31:16 syslog: Connection Up. SNO/MAC/IP: [A51215BA017901/9021060C4F54/2.216.241.164]
Feb 16 01:44:27 syslog: Line 0: ADSL link down
Feb 16 01:44:29 syslog: Clear IP addresses. PPP connection DOWN.
Feb 16 01:44:29 syslog: Line 0: xDSL G.994 training
Feb 16 01:44:46 syslog: Line 0: ADSL G.992 started
Feb 16 01:44:50 syslog: Line 0: ADSL G.992 channel analysis
Feb 16 01:44:57 syslog: Line 0: ADSL G.992 message exchange
Feb 16 01:44:57 syslog: Line 0: ADSL link up, Bearer 0, us=918, ds=11391
Feb 16 01:45:02 syslog: PPP LCP UP.
Feb 16 01:45:02 syslog: PPP Connection status ERROR_NONE
Feb 16 01:45:02 syslog: WAN link UP.
Feb 16 01:45:02 syslog: Received valid IP address from server. Connection UP.
Feb 16 01:45:02 syslog: PPP Connection status ERROR_NONE
Feb 16 01:45:04 syslog: Connection Up. SNO/MAC/IP: [A51215BA017901/9021060C4F54/5.71.104.83]

[tenar]

allot of things could be wrong here but most likely if all stuff in side of house cleared the would possibly be signal balance problem at junction box or exchange or wiring problem at these points

[Isitme]

The fact that you have a 0db US noise margin when up and running indicates there is a problem. Probably a fault on the line. hen you remove the faceplate from the master socket are all your other sockets dead? I am thinking one or more sockets may be wired directly and not through the master.