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    Broadband (both wired and wireless) disconnecting

    This is a discussion on Broadband (both wired and wireless) disconnecting within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by MBradshaw I have had a long conversation with a Sky representative by phone today. I had already ...

    1. 24-11-15, 08:14 AM #11
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      keith_brown
      keith_brown is offline Sky User Member
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      Re: Broadband (both wired and wireless) disconnecting

      Quote Originally Posted by MBradshaw View Post
      I have had a long conversation with a Sky representative by phone today. I had already tried his suggestions and the line tests showed all was fine. The conclusion was that it may well be the router, but after that we are at a loss. I have Sky Protect, so have been able to obtain a replacement router under my policy. I will update when I have received it.


      Sent from my iPhone using Tapatalk
      Received new hub yesterday. Early days, but all devices connecting, and staying connected.

      Wireless strength upstairs is less than with the old router, but if everything stays connected, I can live with that.
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    3. 30-11-15, 07:52 AM #12
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      keith_brown
      keith_brown is offline Sky User Member
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      Re: Broadband (both wired and wireless) disconnecting

      Quote Originally Posted by keith_brown View Post
      Received new hub yesterday. Early days, but all devices connecting, and staying connected.

      Wireless strength upstairs is less than with the old router, but if everything stays connected, I can live with that.

      Just to confirm that connection is now solid.
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    4. 30-11-15, 04:31 PM #13
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      Isitme
      Isitme is offline Sky User Moderator
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      Re: Broadband (both wired and wireless) disconnecting

      Good to know. Please update your Profile.

      TomD

      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites
      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.




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