Broadband Dropping Out

[duesouth]

My broadband has been dropping out frequently for a while now. Looking at the forum, it seems others have been having similar problems as well. I spoke with Sky yesterday, they seemed to think it might be my router. I'm a little reluctant to spend £75 if its not the problem.

Firmware Version: 7.16a4N_UNI



Any thoughts appreciated!

[gymno]

Hi duesouth.

Your stats show nothing obviously wrong, in fact 5.6Mbps on a 55dB line is excellent.
A 6dB downstream noise margin is normal & the firmware is up to date too.

A recent spate of disconnections was identified as a firmware issue but that was for the sky hub SR102, not the sagem.
The only sagem specific connection problem i've read about in recent months concerned users running avast security software.

I note that the system uptime is also resettling to zero.
Usually this indicates 1 of 3 things:
Reboot.
Firmware update.
Power supply interruption.

We can rule out 1 & 2 so the most likely culprit is that power supply has become intermittent.

[Angel_Rex]

Do you use AVG or AVAST Anti Virus?

[duesouth]

Do you use AVG or AVAST Anti Virus?

Yes - Avast...

[gymno]

Yes - Avast...

The only sagem specific connection problem i've read about in recent months concerned users running avast security software.

This software can cause reboots, specifically the 'Home Network Security' function.
Try disabling it & see if the reboots stop.

edit
More info here: https://forum.avast.com/index.php?topic=161465.0

[duesouth]

This software can cause reboots, specifically the 'Home Network Security' function.
Try disabling it & see if the reboots stop.

OK - will do. Thank you for the reply.

[Angel_Rex]

Beat me too it Gymno

[duesouth]

This has solved the problem - so thank you very much!