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    Connection issues via wireless on upstairs PC

    This is a discussion on Connection issues via wireless on upstairs PC within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I have been having issues for the past few days with the PC upstairs. The router is a D-Link ...

    1. #1
      HighFlyerPL185's Avatar
      HighFlyerPL185 is offline Sky User Member
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
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      Connection issues via wireless on upstairs PC


      I have been having issues for the past few days with the PC upstairs. The router is a D-Link D2640S and is located downstairs, running 2.04 stock Sky firmware (I was hoping Sky would update it sometime, so I'm guessing it's the latest one?). The PC uses a TPLink adapter, and never had such major issues opening websites as I do now. Other devices seem to run wireless fine; occassionally however, I do notice Authentication Error on my phone, or general slowness, but it's a bit more rare than on the PC, and I'm a foot away from it. I have tried all the usual steps that Sky give you; restart/reset your router, use the master socket, switch your channel... even setting DNS to and, but the issue still persists.

      Basically, the issue is that when you open the browser, the first website usually opens fine, but when you try to do something else (open another tab, or do something in that tab, it either fails to load or loads after several minutes). Ping reveals that there are timeouts, however when I'm not querying any websites, ping is weirdly ok.

      Did a tracert to this website and this is what I got:

        1     4 ms     *        *
        2     *        *        *     Request timed out.
        3    39 ms    39 ms    38 ms [
        4    38 ms    36 ms    36 ms []
        5    42 ms    47 ms    42 ms []
        6    88 ms    42 ms    42 ms []
        7    76 ms    42 ms    42 ms []
        8    41 ms    42 ms    43 ms []
        9    45 ms    44 ms    45 ms []
       10    45 ms    44 ms    45 ms []
      Another tracert to

        1     *        1 ms     1 ms
        2   708 ms    44 ms   367 ms []
        3     *        *        *     Request timed out.
        4     *        *        *     Request timed out.
        5     *        *        *     Request timed out.
        6     *        *        *     Request timed out.
        7     *        *       34 ms []
      I have also been changing stuff in the living room, where the router is located, as I got a new TV. I placed the router on the top shelf of a glass table where the TV is, but the top has a very thick layer of glass; could this have an effect?
      Last edited by HighFlyerPL185; 01-06-15 at 02:42 PM.

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    3. #2
      Koala5's Avatar
      Koala5 is offline Sky User Member
      Exchange: Dunstable
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      Re: Connection issues via wireless on upstairs PC

      Hi, It's not likely the glass shelve would make much difference, but is it possible the new TV is causing some RF interference especially if it is in close proximity
      to the router?
      Last edited by Koala5; 02-06-15 at 02:56 AM.

    4. #3
      lettice's Avatar
      lettice is offline Sky User Member
      Exchange: 0.4 mile away and cabinet 350 yards
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      Re: Connection issues via wireless on upstairs PC

      Glass has a low impact on interference.
      But is it glass? How reflective is that glass, like a mirror? A mirror has a very high interference factor on signals. As far as physical barrier interferences go, a mirror is the highest with concrete and metal being the next, followed by marble, bricks and water. The lowest effects are then wood, plaster, synthetic materials and glass (like windows)
      Your tv may have an effect, but the worst culprits are microwaves, cordless phones, a poorly wired satellite dish and then others like baby monitors and garage door openers.
      Of course, there is your neighbours wifi. A wifi analyser app will tell you the picture there.
      I would not expect the tv to be the culprit. But easiest way for that is to turn the tv off and unplug for a while.



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