Sky BB lite usage limit email

[Koala5]

Is anyone else having trouble with the us usage monitor? It is saying unavailable for us?

[Scubbie]

It should only be available for Connect and Home Lite customers. I can't personally check it myself .

[Koala5]

Yeah I was referring to my Mum again who is on Lite, she received an emailed about going over her 2GB limit even though she has been away at her caravan for the last month! but I can't view her usage because it says unavailable? Although I have now received this email from Sky :-)

'We have identified a system issue where some of our Broadband Lite customers have received an email advising that they have recently exceeded their monthly usage limit. This email was sent in error therefore please accept our apologies and disregard this notification on this occasion.

We're sorry for any inconvenience this may have caused.

Thank you for choosing Sky'

[Scubbie]

Phew! Those system errors are a real pain.

At least she doesn't face the possibility of being forced to Sky Broadband Unlimited any time soon.

[bubblegun]

In fairness 2GB isn't that much these days. A single update for a computer can go over that quite easily.

If you download a couple of SD Movies from Sky's library, that'll push you just shy of the 2GB limit too.

You can access your 'My Sky' account and check the page there to see how much you have downloaded this month. This will give you some idea just how much you are doing.

You should receive a couple of warnings. If you go over 3 times in a 6 month period, then they upgrade you to the Unlimited product for the price of £7.50 per month (£10.00 if you don't have Sky TV).

It's TWICE in 6 months NOT 3 times to get Auto-Upgraded.

If you do get upgraded you can request to downgrade after 1 month. There is some mis-information about the downgrade policy - it doesn't matter how much you've used during the month on unlimited as long as you agree to keep under the 2Gb limit after the downgrade. Some advisors seem to think that you cannot downgrade unless you are already below 2Gb which is wrong. Why shouldn't you use loads since you are being charged for unlimited?

'We have identified a system issue where some of our Broadband Lite customers have received an email advising that they have recently exceeded their monthly usage limit. This email was sent in error therefore please accept our apologies and disregard this notification on this occasion.

We're sorry for any inconvenience this may have caused.

Thank you for choosing Sky'

Apparently there were some problems with the usage tool last week.
Many accounts on unlimited were showing the total of the last 12 months usage for the current month. Like someone averaging 90Gb per month showing about 1Tb of usage suddenly.

[Scubbie]

Thanks for the correction bubblegun. I always thought that it was 3 times.