How do I trigger DLM to get back to original speed?

[dnpark38]

My line attenuation as gone up and my speed dropped gradually over past month I'm rather concerned about this. Is there anyway I can get improvement back to what I had 3 months ago when I started with Sky?
Can I get the DLM thing to kick in and take me back up? How do I get it to please?

[Saturday]

I doubt the two things are linked. Generally, DLM will have no effect on your attenuation. If it has increased then that is most likely down to some worsening line condition either in your home wiring or the copper line between you and the fibre cabinet. If something causes your attenuation to increase then that will have a direct effect on your potential sync speed.

If you were on ADSL then the the times when DLM could affect your attenuation are if it has changed your ADSL mode (again in response to a line issue) or theoretically a small change as a result of power management levels on your connection. However you are fibre so that's not relevant.

So, asking Sky to reset DLM isn't the way forward* if you have line issues, therefore your starting point should be to identify and address the root cause if you can. First step: post your router connection stats i.e. sync speeds, attenuation and noise margin and describe your home wiring e.g. faceplate or filters, extensions etc.

* and with fibre very hard to get done as it usually requires a fault to be identified and resolved by an OR engineer who will then trigger a DLM reset. Sky can't do it themselves

[dnpark38]

Broadband Link	Downstream	Upstream
Connection Speed	31911 kbps	6838 kbps
Line Attenuation	25.3 dB	0.0 dB
Noise Margin	6.6 dB	6.6 dB

- - - Updated - - -

Broadband Link	Downstream	Upstream
Connection Speed	31911 kbps	6838 kbps
Line Attenuation	25.3 dB	0.0 dB
Noise Margin	6.6 dB	6.6 dB

[Saturday]

On the face of it DLM has reduced your sync down to deal with line issues i.e. it needs to maintain a noise margin of around 6db to have a solid connection. At the moment it will have determined that your current connection is optimum for your line by reducing sync until that is achieved and also potentially by altering interleaving - increasing it improves stability but also increases latency (ping).

and describe your home wiring e.g. faceplate or filters, extensions etc.

[Isitme]

There is also a good chance that new subscribers have been added to your cabinet, which can cause crosstalk resulting in interference on your line and a reduction in speed. You would also be better using the London servers with speedtest.net as they are reputed to be better able to handle fibre speeds.

Check your ping by using the Command Prompt or directly through the Diagnostics tab in your router. Ping supplied by speedtesters is not to be trusted.

[dnpark38]

On the face of it DLM has reduced your sync down to deal with line issues i.e. it needs to maintain a noise margin of around 6db to have a solid connection. At the moment it will have determined that your current connection is optimum for your line by reducing sync until that is achieved and also potentially by altering interleaving - increasing it improves stability but also increases latency (ping).

There have been no changes to the connections in the house.
V2 filtered Face plate on Master box which has the Hub and a phone, there are 2 other phones directly wired.
The Hub has 2 computers and TV connected, forth cable has nothing on it.
laptops and Wii connect via wireless.

- - - Updated - - -

There is also a good chance that new subscribers have been added to your cabinet, which can cause crosstalk resulting in interference on your line and a reduction in speed. You would also be better using the London servers with speedtest.net as they are reputed to be better able to handle fibre speeds.

Check your ping by using the Command Prompt or directly through the Diagnostics tab in your router. Ping supplied by speedtesters is not to be trusted.