New Install, please help me get best speed

[justinj]

Hi,

I've just had sky broadband installed.
I got a black router.
Have connected it to the phone line and it's giving me a current speed of around 3.5mb.
That is less that what Sky originally said.

I understand that over the next couple of weeks the speed should slowly increase and that I should make sure not to turn off or disconnect the router in this time.

Is there any way to estimate the speed it should be at within two weeks?
Router stats are posted below.

Thanks in advance for anyones help.

Router Statistics


System Up Time: 00:57:52

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	47692	52620	0	13441	75888	00:57:04
LAN	Down	0	0	0	0	0	00:00:00
WLAN	Up	81896	66722	0	414444	28348	00:57:31

---

Broadband Link	Downstream	Upstream
Connection Speed	4088 kbps	798 kbps
Line Attenuation	39.5 dB	24.4 dB
Noise Margin	6.9 dB	16.16 dB

[Isitme]

As you say you are at the start speed of 4mb/800kb, however ther appears to be something wrong with you connection. Your present downstream noise margin is far too low. This suggests there is something interfering and causing noise on your line. I would advise you plug the router only into the Test socket, using only a filter and the cable supplied by Sky. Take and post your stats from there.
How to test your ADSL in the Master Test Socket

With your attenuation you should expect something between 10 and 12 Mb.

[justinj]

Ok I've done that and here are my results

Router Statistics


System Up Time: 00:57:52

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	47692	52620	0	13441	75888	00:57:04
LAN	Down	0	0	0	0	0	00:00:00
WLAN	Up	81896	66722	0	414444	28348	00:57:31

---

Broadband Link	Downstream	Upstream
Connection Speed	4088 kbps	798 kbps
Line Attenuation	39.5 dB	24.4 dB
Noise Margin	6.9 dB	16.16 dB

- - - Updated - - -

Do I need to restart my router?

- - - Updated - - -

apologies they were the old results

Router Statistics


System Up Time: 01:38:04

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	4390	4257	0	9336	6651	00:08:01
LAN	Down	0	0	0	0	0	00:00:00
WLAN	Up	126786	104971	0	374071	24803	01:37:43

---

Broadband Link	Downstream	Upstream
Connection Speed	4088 kbps	798 kbps
Line Attenuation	39.5 dB	24.5 dB
Noise Margin	7.8 dB	16.16 dB

---

Poll Interval:


Seconds (at least 3s):

[Isitme]

Sorry, that is the exactly the same stats as you posted before, so it tells us nothing. You should not need to restart your router, but the WAN uptime should change if you unplug the router and plug it in again..

There is a slight improvement in your noise margin but not much. If you can leave it in the test socket and let DLM do its thing for the time being. If it does not bring you up to the possible speed, then you can get on to Sky. It is pointless speaking to them before that, as they will just tell you that you must wait till DLM completes.

[justinj]

Thanks for your help.

[Finchmeister]

I myself have just gone back to sky and was only getting about 3meg when they said I should get 11-18 rang sky and they said for a period of 10 days they slowly increase your speed and check then add a bit more I checked this morning and after a week im already upto 11 meg


Sent from my iPhone using Tapatalk

[Isitme]

I myself have just gone back to sky and was only getting about 3meg when they said I should get 11-18 rang sky and they said for a period of 10 days they slowly increase your speed and check then add a bit more I checked this morning and after a week im already upto 11 meg

I think you will find you had quite a high noise margin when your speed was low. The OP does not have a very high margin, so a substantial increase is unlikely. Turning up the power would seem to be the only option and this will only work up to a point.

[justinj]

So here is my latest stats.
its been about this speed for the last few days now so I'm guessing this is the best I'll get.
i take it there is nothing else I can do to get higher speed?

- - - Updated - - -

Here it is

[Isitme]

If you are still in the Test socket, I don't think so, in fact you may find the speed drops a bit. Your noise margins are very low and any noise on the line could cause a drop out, and resync at a lower speed.