Helping a neighbour

[redrum217uk]

Hello,

You may remember some issues I had a while back and one of my complaints was that someone 2 doors down from me got a higher sync speed.

Another neighbour, who is the house in between mine and the guy with the higher speed has been having a few problems with her broadband. Sky I have to say on this occasion were next to useless!

I managed to fix most her issues and convince her to move her router to a more central location, which has helped a lot. BUT i was quite suprised by her sync speed, I've posted her stats below:

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	1033610	1353717	0	7599	4625	16:11:35
LAN		292	0	0	0	0	22:32:15
WLAN		1456658	1131268	0	5645	8089	22:31:50

ADSL Link	Downstream	Upstream
Connection Speed	7005 kbps	1023 kbps
Line Attenuation	29.0 db	14.8 db
Noise Margin	12.8 db	14.2 db

and these are my stats

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	PPPoA	404167	919683	0	0	0	23:25:30
LAN	Up	186121	77100	0	0	0	23:26:23
WLAN	Up	958816	469974	0	0	0	23:26:03

---

Broadband Link	Downstream	Upstream
Connection Speed	15647 kbps	1300 kbps
Line Attenuation	28.5 dB	16.3 dB
Noise Margin	6.1 dB	3.3 dB

Why is her sync speed so much lower than mine? The neighbour on the other side of her syncs at 18Mbps so even higher! Sky didn't seem that interested but did do a 10 day training on her line, which seems to be lowering her sync speed every day.

I know this might level out but it just seems odd that all this time she has had nearly half the speed as me! Any ideas?

Oh if it helps I have the SKY Hub 2 and she has a rather old Wifi G Sagem.

[tenar]

if had poor set up sync rate would be lower as dlm will cap the line to suit quality of signal , this would be lowered to keep line running the 10 day re profile which raise her sync speed back up

[Scubbie]

How is her router connected to the telephone line?

Is she using any extension leads, microfilters, faceplates?

Ideally she should not be using any extension leads for the router and a filtered faceplate is by far the best option. The favoured one at present is the VDSL filtered faceplate as it can pull in those extra kbps. They are also fairly easy to install.

As tenar has pointed out, it looks like DLM has currently capped the line speed. If you look at your respective Line Attenuation figures, these are similar. However the Noise Margin figures show where things are different.

A friendly call to Sky ( 03442 414141 ) will get through to someone who, if you ask, should be able to ensure that DLM can be given a friendly 'kick' to restart the initial line profiling. Sure you can wait, but I'm not sure how many days it would take for DLM to reprofile it automatically.

Just explain to the person at Sky that she has made 'significant' improvements to the way the router is connected and they should be happy to oblige.

[Isitme]

Another point is, is she in the habit of switching the router Off? The WLAN up time is fairly low, which suggests rebooting the router. She should not power off the router or DLM may interpret it as a line fault and keep the speed low. As Scubbie says, keep the router as close to the master socket as possible and never use a telephone extension cable to connect it.