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This is a discussion on sky_information.html within the Sky Broadband help forums, part of the Sky Broadband help and support category; Recently upgraded to HD with Sky and they set us up with a new router. With this new router comes ...
- 23-11-13, 10:59 AM #1
Recently upgraded to HD with Sky and they set us up with a new router. With this new router comes a new issue: When the broadband cuts out - and occasionally when it doesn't - my usual internet activities will be interrupted by this page "[IP address]/sky_information.html". When this happens, it overwrites whatever page I was actually trying to access, whatever page I was actually on and - if I try to press back to the previous page - whatever site I was previously viewing.
In short, trying to access any site while Sky believes there is no broadband will take you to sky_information.html
This is incredibly annoying and I'd like to know how to get rid of this page forever. Thanks.
- 23-11-13, 01:57 PM #2
The new routers do post that notice when the connection is down and I can appreciate that it is annoying when it is happening frequently.
Is the Sky Hub connected to your Master Socket?
Sky User - How to test your Master Socket
How is it connected to the socket (i.e. extension lead, filtered faceplate, microfilters)?
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.