Slow broadband speeds

[shagy10]

hi all im having very slow speeds . Been like it for the past few weeks. Been in touch with sky and they are saying there are no problems with my line blah blah blah. My speed has dropped from 4.5 meg download to approx. 500kbps. My ping has drop to 57 from 160 ish and upload speed is approx. 375 as it was. All I keep getting from sky is its something to do with BT wholesale and they cant do anything about it. They have said the only option is to leave them as much as they don't want me to and find another provider. Any thoughts I am on sky connect

[Scubbie]

Could you post your router's connection stats please?

How to get your Sky Router statistics

If your profile is correct and you are on Sky Broadband Connect, then the issue is most likely due to you going over the daily limit of 1.3GB. The stats will confirm to us if you are on the Connect package if you are unsure. Sometimes people think that they are on the Connect package, but they may have been upgraded.

In the mean time, could I suggest that you also take a look at the site linked below to see if FTTC is available in you area. If it is and you have the Connect package, then a good suggestion would be to upgrade for the princly sum of an extra £3 per month and get the up to 40/10 package with unlimited downloads. Of course other optins are available with other ISPs.

Where and when - Superfast Fibre Broadband

[dragon2611]

Please post the Statistics as Scubbie suggested so we can check if it's a line problem or not, however if it isn't and you are on Connect and LLU/FTTC is not available then find another ISP.

If it's not your line that's the problem it's probably that Sky don't have enough capacity on the interconnects between Their network and BT Wholesale at the handover point, and to be honest I doubt they will be any hurry to upgrade it either given the cost of such capacity and the fact Sky mainly focus on their LLU network.

There are other providers that do ensure they have enough capacity, you might have to pay a bit more depending on who you go with but the experience should be a hell of a lot better than Skys is on the connect package.

[shagy10]

here are my stats hope someone can help

System Details
Manufacturer	Sagemcom
Model Number	F@ST2504n
Firmware Version	6.14.6a4N_UNI
ADSL Firmware Version	A2pD038m.d24h

Modem
Modem Status	Connected
DownStream Connection Speed	6016 kbps
UpStream Connection Speed	448 kbps
VPI	0
VCI	38

Broadband Port
IP Address	94.7.15.101
Network Type	PPPoA
IP Subnet Mask	255.255.255.255
Gateway IP Address	2.127.239.114
Domain Name Server	90.207.238.97 90.207.238.99

WAN Port
Port Detail
Wan Port Status	Not Connected

LAN Port
MAC Address	90:01:3b:7c:01:2f
IP Address	192.168.0.1
DHCP	On
IP Subnet Mask	255.255.255.0

Wireless Port
Name (SSID)	SKYC012F
Region	Europe
Current Channel	1
Wireless AP	enable
Broadcast Name	enable

Attached Devices
Unknown	Cabled
Unknown	Wireless
Craigs-iPhone	Wireless
Unknown	Wireless

[Scubbie]

Yes you are on the Sky Connect package. Whilst at 6016kbps the connection isn't particuarly fast, the issue will be because you are going over the daily limit.

The only practical suggests are:

1. Do nothing
2. Upgrade to a Fibre product (Sky Fibre is £20 per month, whilst Sky Connect is £17 per month)
3. Change to a new ISP

Option 1 would mean that you will continue to experience problems.

Option 2 requires that you are able to order a Fibre based product. You don't have to stay with Sky, but it is unlimited, no penalties for any specific traffic (i.e. newsgroups, torrents) that some ISPs still slow you down for accessing.

Option 3 is quite simple nowadays. There are plenty out there which offer a better product that Sky Connect. This is everyone else as far as I know . Obviously please DO research things first.

The best packages come with an LLU supplier. Plusnet are popular at the present time. However they charge extra where the exchange is "Market 1". Check out some of your options here:

SamKnows - Telephone Exchange Search

[dragon2611]

The best packages come with an LLU supplier. Plusnet are popular at the present time. However they charge extra where the exchange is "Market 1". Check out some of your options here:

SamKnows - Telephone Exchange Search

Network seems ok (Thus far) but be aware that the support are getting a bit swamped due to the rapid expansion they've been seeing lately which does seem to be leading to a slow response time and long phone queues.

Still whilst waiting is annoying at least you get through to a person and not a script reading monkey.

[shagy10]

Hi
how can I be going over my daily allowance. The only person online in the week is my wife with her phone. I work away all week so don't use it. That seems a bit odd.
As for the llu is that someone with their own equipment in the exchange. Thanks

[dragon2611]

Yes llu is with their own kit in the exchange although the number of choices is dwindling that said there are loads of isps that have wholesale agreements with either Bt and/or the llu providers.

At the end of the day it's more about how much capacity they've paid for and their service to you. As when it comes down to dealing with who ever is actually supplying the network behind the scenes is the isps problem to worry about

Sent from my Nexus 4 using Tapatalk

[Scubbie]

how can I be going over my daily allowance. The only person online in the week is my wife with her phone. I work away all week so don't use it. That seems a bit odd...

Sky Broadband Connect has a published monthly limit of 40GB.

Divide this into 31days and you get a daily limit of around 1.3GB.

If you go over this limit too many days in a row your connection speed gets heavily capped.

What can cause you to go over?

The CUTV/On Demand sections are supposed to not affect this daily limit, but I suspect that too much can affect the overall monthly limit.

M$ released their monthly Windows updates this week. Depending on what computer/s you have this will cause some activity.

PS3 updates can sometimes be quite chunky. So to can Xbox 360 updates.

Skype calls soon add up to usage.

Streaming videos from the BBC iPlayer or YouTube an quickly eat up your usage too.

Your wife may not do any of these.

If you haven't changed the Sky router's WiFi password someone may have hacked into it. The default for all Sky routers is:

Wireless name (SSID): SKY????? (where the ? can be either numbers or capital letters)
Wireless password : 8 Capital Letters

Check that your router is set to use WPA2. I would highly recommend changing the SSID and password to something else entirely different too.

The SSID is broadcast in public, so be careful what name you choose (i.e. don't use rude words, your family name, home number/name). Otherwise you can use virtually anything you like as long as it is alphanumeric.

The password can be anything you like, but I would suggest something relatively simple to type.

[Isitme]

If the exchange is busy you will be throttled whether you go over the limit or not, this has been the case with Connect for several years now.