Joined Sky Broadband Yesterday - Poor Speed !

[kramton]

Hi,

First post on this forum, which is very informative.

I joined Sky Broadband Unlimited yesterday from BT and am using the SR101 router. Speed was set at 4mbps according to router and confirmed by speed test, which I read on this forum is what they start you at.

Got up this morning, speed on router still 4mbps, but speedtest showing only 1.4 mbps download, which would follow as downloading a few test files seemed slow.

Is this drop in speed normal as part of the learning process or should I contact Sky?

Broadband from BT before I switched averaged about 7.5 mbps

Thank you for your anticipated help.

[Scubbie]

You need to wait for the DLM process to begin reprofiling your connection.

Currently you are on the initial connection speed (~4096kbps d/l & 606kbps u/l).

The DLM software is currently monitoring your line and be looking to assess the quality of the line. After 3-4 days the reprofiling will commence and complete after typically 10 days.

[kramton]

Thank you for response. Hope the speed does improve over the coming days, as it's now down to less than 1mbps according to the speedchecker. Will post back in a few days.

[Isitme]

Thank you for response. Hope the speed does improve over the coming days, as it's now down to less than 1mbps according to the speedchecker. Will post back in a few days.

Your speed should be better than that, even at the start speed. Can you post your router stats, just in case something needs attention.

How to get your Sky Router statistics

[kramton]

Hi,

Thanks for your response.

Speed has definitely improved overnight. Downloading a test file now on a couple of spped checkers gives just over 4mbps. Not sure why it is 4 mbps because connection speed says 5017 on router?

Do these stats seem ok at moment?

Here is my router info:

Router Statistics
System Up Time: 45:33:08

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	MER	3863422	6772332	0	160	1083	12:51:24
LAN	Up	5142238	2835510	0	51451	5501	45:33:08
WLAN	Up	10555528	7811908	0	80	52	45:32:42

Broadband Link	Downstream	Upstream
Connection Speed	5017 kbps	797 kbps
Line Attenuation	31.0 dB	18.2 dB
Noise Margin	10.9 dB	16.16 dB

[Isitme]

Excellent you are looking good for around 14-16Mb. Remember that you always loose some speed due to line overheads. 10-15% is normal for ADSL, so you will never get the full sync speed of the router..

Remember keep your router powered up and connected during the training period.

[kramton]

Thats good to hear. Thank you for your quick response. Will post back results after training period. Wouldn't have been impatient myself, but getting hassle of teenage kids that youtube was constantly buffering / skype dropping out, etc. and moaning that we'd swapped and it was worse speed !

[Isitme]

When it settles down you should have almost double the speed you had before, so tell the kids to be patient.

[kramton]

Will do. Kids, eh !

[kramton]

Bit of an update !

Below are stats from this morning. Connection speed was going up by about 1mps a day, but now same as yesterday (approx 6 mbps). Is this normal for speed to stay the same or should it still be climbing every day?

Router Statistics
System Up Time: 87:17:00

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	MER	2694939	5384540	0	528	97	06:52:00
LAN	Up	11126844	5954642	0	51544	5861	87:17:00
WLAN	Up	22680491	15699198	0	352	0	87:16:34

Broadband Link	Downstream	Upstream
Connection Speed	6142 kbps	797 kbps
Line Attenuation	31.5 dB	18.3 dB
Noise Margin	9.3 dB	16.16 dB