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SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services
This is a discussion on SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services within the Sky Broadband help forums, part of the Sky Broadband help and support category; Have emailed SKY the below: Dear Customer Services, Please escalate this email complaint to a senior manager or supervisor. I ...
- 14-08-13, 09:12 PM #1
SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services
Have emailed SKY the below:
Dear Customer Services,
Please escalate this email complaint to a senior manager or supervisor.
I have been a Sky customer for over 8 years and a broadband unlimited customer since September last year.
I can only describe our Sky broadband experience as a nightmare. We have had a intermittent internet connection since we joined Sky in September last year. I have called customer services about this 4 or 5 times since then. On the last occasion in June we had a BT Openreach engineer come out and check the line and broadband connection along with connections outside the property on the street at the BT junction terminals / boxes. After the BT engineer visit the issues began again. I just can't face going through the process of calling customer services again going through the broadband connection checklist which I know from memory now to get it sorted opening a new case id yet again it's beyond a joke now just a shambles. To put this into context we moved ISP from Orange Broadband where we had a reliable connection which only dropped perhaps three or four times over 7 years! The Sky connection sometimes drops ten times in a day just a shambles.
Can someone please get back to me with a final solution to this broadband nightmare?
Kind Regards,
Advertisement- 14-08-13, 09:39 PM #2
Re: SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services
Closed in favour of -
http://www.skyuser.co.uk/forum/sky-u...-services.html
Please do not post the same subject in different threads.
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
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