SKY Broadband 11 Month NIGHTMARE despite 5 calls to customer services

[ChrisGSKY]

Have emailed SKY the below:

Dear Customer Services,


Please escalate this email complaint to a senior manager or supervisor.


I have been a Sky customer for over 8 years and a broadband unlimited customer since September last year.


I can only describe our Sky broadband experience as a nightmare. We have had a intermittent internet connection since we joined Sky in September last year. I have called customer services about this 4 or 5 times since then. On the last occasion in June we had a BT Openreach engineer come out and check the line and broadband connection along with connections outside the property on the street at the BT junction terminals / boxes. After the BT engineer visit the issues began again. I just can't face going through the process of calling customer services again going through the broadband connection checklist which I know from memory now to get it sorted opening a new case id yet again it's beyond a joke now just a shambles. To put this into context we moved ISP from Orange Broadband where we had a reliable connection which only dropped perhaps three or four times over 7 years! The Sky connection sometimes drops ten times in a day just a shambles.


Can someone please get back to me with a final solution to this broadband nightmare?


Kind Regards,

[Isitme]

Closed in favour of -
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