Speed difference between speedtest and router statistics?

[Claremac]

I have Sky Unlimited Broadband with "up to" 20 Mbps speed using the Sky Sagem router. I used to get around 9Mbps which was fine but lately have thought it getting slower. Today I did a speed test at Speedtest.net and and am getting around 4Mbps. When I checked on the Sky Router Statistics it shows a Connection Speed of 12284kbps, line attenuation of 28.5db and noise margin of 5.9db (sorry don't know how to post this properly). The connection speed doesn't seem to vary so is this set at when broadband was first setup? Why would there be such a wide gap between what the router is showing and what I'm getting?
You can probably tell that I know next to nothing about how all this works so any help would be appreciated.

[Isitme]

Are you using wireless to connect to the router?

(sorry don't know how to post this properly)

Open up the router stats box and simply copy and paste it on to the forum.

[bubblegun]

I have Sky Unlimited Broadband with "up to" 20 Mbps speed using the Sky Sagem router. I used to get around 9Mbps which was fine but lately have thought it getting slower. Today I did a speed test at Speedtest.net and and am getting around 4Mbps. When I checked on the Sky Router Statistics it shows a Connection Speed of 12284kbps, line attenuation of 28.5db and noise margin of 5.9db (sorry don't know how to post this properly). The connection speed doesn't seem to vary so is this set at when broadband was first setup? Why would there be such a wide gap between what the router is showing and what I'm getting?
You can probably tell that I know next to nothing about how all this works so any help would be appreciated.

First question will be wired or wireless to your computer?

(I've re-read this one, he definitely doesn't say! )

[Claremac]

Sorry, haven't use wired for so long I'd almost forgotten it's a possibility! Definitely wireless. Thanks for the tip on posting the stats. Here they are:

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	3000656	5383470	0	1357	4393	31:42:07
LAN		12803218	7434223	0	6884	2520	82:16:55
WLAN		2017703	958103	0	0	0	69:11:09

ADSL Link	Downstream	Upstream
Connection Speed	12284 kbps	1023 kbps
Line Attenuation	28.5 db	13.4 db
Noise Margin	5.8 db	7.3 db

[bubblegun]

Given you know how to get the stats. Have you tried changing your wireless channel?

I don't do tech support but I would try doing this first myself.

[Claremac]

Yes, have changed the wireless channel to 1 which is the least-used around my house.

[bubblegun]

You should try wired then if possible.

[Isitme]

Apart from your wireless speed, your sync speed is a bit low for your attenuation. Plug into the Test socket, using only the ADSL cable supplied by Sky and post your stats from there.

How to test your ADSL in the Master Test Socket

If you have not already done it, try using Inssider, link below, to find your best wireless channel.

[Claremac]

Thanks, Isitme, that looks like a good idea. Unfortunately, the Master Test socket is a little inaccessible at the moment so it may take me a while to do this! Incidentally, I tried the speed test again yesterday and it had shot up to just over 10Mbps and today it is 6.89Mbps so it still varies a lot. I will post again when I get to the Master Test socket.

[Isitme]

With WiFi this often points to interference from another network. It is possible someone does not leave their network running and when they open it up, your speed drops. Use Inssider at varying times to try to establish what is going on.