Results 1 to 5 of 5
Noise on Line, Causing Dropouts?
This is a discussion on Noise on Line, Causing Dropouts? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I have had an ongoing issue with my Sky Talk line for a while now, there appears to be ...
- 07-07-13, 06:13 PM #1
Noise on Line, Causing Dropouts?
Hi,
I have had an ongoing issue with my Sky Talk line for a while now, there appears to be a significant amount of noise on the line. This now appears to be affecting my broadband speeds, as I have went from 17Mb/s to 8Mb/s.
I have done all the usual tests, 17070, reset everything, try only the router plugged in, change the filter; but to no avail
I currently have:
- Router Connected to Test Socket (Always was anyway)
- New Filter
- New RJ11 cable
Zoe says that she cannot hear any noise on the line, although I can hear a lot.
BT MSO is not showing any issued for my exchange (WSPRE).
My neighbors have also complained about having noise on their line.
Here are my current router connection stats:
Router Statistics
Code:System Up Time: 06:36:38 Port Status TxPkts RxPkts Collision Tx b/s Rx b/s Up Time WAN MER 812006 1328548 0 3526 216368 03:16:47 LAN Up 238745 169454 0 51094 4956 06:36:38 WLAN Up 740015 385260 0 108795 3060 06:36:13 Broadband Link Downstream Upstream Connection Speed 8065 kbps 682 kbps Line Attenuation 20.0 dB 13.7 dB Noise Margin 7.6 dB 8.8 dB
Advertisement- 07-07-13, 06:48 PM #2
Re: Noise on Line, Causing Dropouts?
Certainly looks like a line fault.
With the noise still present whilst connected to the test socket, the only thing you can do is call sky & report it.
They should do a line test, detect the fault & arrange for an engineer to visit.
- 08-07-13, 12:30 PM #3
Re: Noise on Line, Causing Dropouts?
Hi, I have already contacted Sky, and this was their reply:
"Thank you for your help request regarding Sky Talk fault.
I am sorry to know that you have a noise on the Sky Talk line and I appreciate that you have tried all the usual steps to resolve the issue.
I have performed a line test on your phone line and there is a fault detected within your property. An engineer visit is required to sort this issue.
"In the event of an engineer visit,you will be charged £99.88 plus an hourly charge of £64.63, In case if you miss the appointment or if you did not cancel one day prior, then you will still be charged £99.88". Please confirm if you agree with the above mandatory statement to book an engineer visit to have this fault rectified.
Alternatively, please select the Live Chat option on the Contact Us pages or please raise another help request online through MySky.
Kind regards,
Navinash"
From what I understand from this reply, I don't have much of a choice regarding paying for the engineer visit, or is it just that the reply is badly worded?
- 08-07-13, 12:59 PM #4
Re: Noise on Line, Causing Dropouts?
TBH it looks badly worded.
The whole point in connecting to the test socket is to determine whether the fault is inside your home or not.
If an engineer turns up to find it is, then yes - chages will be payable.
If you've tried different microfilters in the test socket & the noise is still present, this would suggest the fault is outside your home & therefore skys responsibility to put right, free of charge.
Edit
You're definitely using the test socket right?
Sky User - How to test your Master Socket
- 08-07-13, 04:22 PM #5
Re: Noise on Line, Causing Dropouts?
Do you have extensions? If so, are these dead when the faceplate is removed from the Test socket. Do you have an alarm directly connected to the master socket?
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.