Noise on Line, Causing Dropouts?

[mart3ndo]

Hi,

I have had an ongoing issue with my Sky Talk line for a while now, there appears to be a significant amount of noise on the line. This now appears to be affecting my broadband speeds, as I have went from 17Mb/s to 8Mb/s.

I have done all the usual tests, 17070, reset everything, try only the router plugged in, change the filter; but to no avail

I currently have:

• Router Connected to Test Socket (Always was anyway)
• New Filter
• New RJ11 cable

Zoe says that she cannot hear any noise on the line, although I can hear a lot.

BT MSO is not showing any issued for my exchange (WSPRE).

My neighbors have also complained about having noise on their line.

Here are my current router connection stats:

Router Statistics

System Up Time: 06:36:38
Port 	Status 	TxPkts 	RxPkts 	Collision        Tx b/s 	Rx b/s 	Up Time
WAN	MER	      812006	1328548	0	          3526	216368	03:16:47
LAN	Up	      238745	169454	0	          51094	4956	       06:36:38
WLAN	Up	      740015	385260	0 	          108795 	3060	      06:36:13
Broadband Link 	        Downstream Upstream
Connection Speed	8065 kbps	682 kbps
Line Attenuation	     20.0 dB	13.7 dB
Noise Margin	        7.6 dB	8.8 dB

Any ideas?

[gymno]

Certainly looks like a line fault.

With the noise still present whilst connected to the test socket, the only thing you can do is call sky & report it.

They should do a line test, detect the fault & arrange for an engineer to visit.

[mart3ndo]

Hi, I have already contacted Sky, and this was their reply:

"Thank you for your help request regarding Sky Talk fault.

I am sorry to know that you have a noise on the Sky Talk line and I appreciate that you have tried all the usual steps to resolve the issue.

I have performed a line test on your phone line and there is a fault detected within your property. An engineer visit is required to sort this issue.

"In the event of an engineer visit,you will be charged £99.88 plus an hourly charge of £64.63, In case if you miss the appointment or if you did not cancel one day prior, then you will still be charged £99.88". Please confirm if you agree with the above mandatory statement to book an engineer visit to have this fault rectified.

Alternatively, please select the Live Chat option on the Contact Us pages or please raise another help request online through MySky.

Kind regards,
Navinash"

From what I understand from this reply, I don't have much of a choice regarding paying for the engineer visit, or is it just that the reply is badly worded?

[gymno]

TBH it looks badly worded.

The whole point in connecting to the test socket is to determine whether the fault is inside your home or not.
If an engineer turns up to find it is, then yes - chages will be payable.

If you've tried different microfilters in the test socket & the noise is still present, this would suggest the fault is outside your home & therefore skys responsibility to put right, free of charge.

Edit
You're definitely using the test socket right?
Sky User - How to test your Master Socket

[Isitme]

Do you have extensions? If so, are these dead when the faceplate is removed from the Test socket. Do you have an alarm directly connected to the master socket?