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Internet working intermittently
This is a discussion on Internet working intermittently within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, we live in Harrow Middx and have a d-link router which yesterday decided not to connect to the internet. ...
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About LinkBacks- 21-04-13, 12:09 PM #1
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Internet working intermittently
Hi, we live in Harrow Middx and have a d-link router which yesterday decided not to connect to the internet. Phoned Sky went through all the usual with no luck said we needed a call from technical. This morning all ok. Question is, is it a router problem or BT line problem? Do routers get tired (?), worn out? I know this is a stupid question but other members seem to think that they wear out.
Advertisement- 21-04-13, 04:29 PM #2
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Re: Internet working intermittently
Routers do wear out, but if you are getting intermittent disconnections the first suspect is the line. To rule out internal problems can you post your stats from your normal position and then from the Test socket using only the ADSL cable supplied by Sky.
How to get your Sky Router statistics
How to test your ADSL in the Master Test Socket
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
- 23-04-13, 07:11 PM #3
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Re: Internet working intermittently
Sky suggest changing the microfilters as we haven't changed them since installation in 2006! I'll try that first and see how it goes, thanks.
- 25-04-13, 12:07 PM #4
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Exchange: BannockburnBroadband ISP: Sky Fibre UnlimitedRouter: Sky Hub SR102Sky TV: Sky+ HD
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Re: Internet working intermittently
That is the standard response, or fob off, depending on how you look at it. We cannot help unless you post your stats as requested.
TomD
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
Useful Utilites
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.
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