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    Download speed :/

    This is a discussion on Download speed :/ within the Sky Broadband help forums, part of the Sky Broadband help and support category; Not much I can say about this apart from post stats, and see if anyone can help. Router Statistics: System ...

    1. #1
      Baxthar's Avatar
      Baxthar is offline Sky User Member
      Broadband ISP: Other ISP
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
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      Download speed :/

      Not much I can say about this apart from post stats, and see if anyone can help.

      Router Statistics:
      System Up Time: 67:10:28
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 706819 1785048 0 4982 67394 14:15:17
      LAN 2921458 1868466 0 0 6032 67:10:28
      WLAN 1201629 795486 0 0 0 67:10:03
      ADSL Link Downstream Upstream
      Connection Speed 614 kbps 513 kbps
      Line Attenuation 61.0 db 36.6 db
      Noise Margin 11.9 db 11.6 db

      It's saying 614KB/s but I'm only getting around 40-50KB/s.. Any suggestions are welcome.

      The download speed goes down to 20-25KB/s when I switch to wireless.
      Last edited by Baxthar; 15-03-13 at 09:38 AM.

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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Other ISP
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      Sky TV: Sky+HD box
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      Near Portsmouth
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      Re: Download speed :/

      As things stand, there isn't a great deal which can be done to improve things for you. Those figures indicate that you have a very long line.

      However, there may be something else going on, such as poor wiring or the use of an extension, or something else interfering with it.

      For a start, could we ask you to try the router in the Test Socket and post the connection stats from there please?

      Sky User - How to test your Master Socket

      Can you also plug a corded telephone into the Test socket, dial '1' and listen for any noise. A faint hiss will be fine, but loud hissing, crackling or other noises aren't.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.



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