Congested exchange list.

[dragon2611]

Here's the list of the congested exchanges and the expected resolution dates.

For the latest data please check skys service checker at.

http://servicestatus.sky.com/serviceupdates


MARLBOROUGH
Exchange affected
Mid February


WINKFIELD ROW
Exchange affected
Late February


BRISTOL REDCLIFFE
Exchange affected
Mid February


BRISTOL WEST
Exchange affected
Mid February


ISLEWORTH
Exchange affected
Early February


PORTHCAWL
Exchange affected
Early February


SHOREDITCH
Exchange affected
Early February


KENFIG HILL
Exchange affected
Early February


BARKING
Exchange affected
Late February


CHIPPING SODBURY
Exchange affected
Mid February


DAGENHAM
Exchange affected
Early February


ABERKENFIG
Exchange affected
Early February


SOUTH HARROW
Exchange affected
Early February


ROMFORD
Exchange affected
Late February


MALMESBURY
Exchange affected
Mid February


PORT TALBOT
Exchange affected
Early February


TOTTENHAM
Exchange affected
Late February


MAESTEG
Exchange affected
Early February


HIGHWORTH
Exchange affected
Mid February


NORTH WEALD
Exchange affected
Mid February


HARLOW
Exchange affected
Mid February


BROOMFIELD
Exchange affected
Early February


HARLOW
Exchange affected
Mid February


CLACTON-ON-SEA
Exchange affected
Early February


ST.OSYTH
Exchange affected
Early February


FRINTON- ON-SEA
Exchange affected
Early February


FELSTED
Exchange affected
Early February


BISHOPS STORTFORD
Exchange affected
Mid February


HARWICH
Exchange affected
Early February


NEWPORT, ESSEX
Exchange affected
Mid February


SAFFRON WALDEN
Exchange affected
Mid February


WOODBRIDGE
Exchange affected
Early February


STOWMARKET
Exchange affected
Early February


SAXMUNDHAM
Exchange affected
Early February


ELMSWELL
Exchange affected
Early February


NEWMARKET
Exchange affected
Mid February


BURY ST. EDMONDS
Exchange affected
Early February


PAKENHAM
Exchange affected
Early February


KENTFORD
Exchange affected
Mid February


STANTON, SUFFOLK
Exchange affected
Early February


MILDENHALL
Exchange affected
Mid February


SOMERSHAM
Exchange affected
Early February


LAKENHEATH
Exchange affected
Mid February


ROTHWELL, NORTHAMPTONSHIRE
Exchange affected
Late February


BRANDON
Exchange affected
Mid February


NUNEATON
Exchange affected
Mid February


CHAPEL END
Exchange affected
Mid February


HINCKLEY
Exchange affected
Mid February


MONTFORT
Exchange affected
Early February


ST. BARNABAS
Exchange affected
Mid February


OAKHAM
Exchange affected
Late January


PENKRIDGE
Exchange affected
Mid February


OVERSEAL
Exchange affected
Mid February


ASHBY-DE-LA-ZOUCH
Exchange affected
Mid February


SWADLINCOTE
Exchange affected
Mid February


RUSKINGTON
Exchange affected
Early February


TIBSHELF
Exchange affected
Mid February


WOODHALL SPA
Exchange affected
Early February


EPWORTH
Exchange affected
Mid February


SKELMERSDALE
Exchange affected
Late February


BURY, GREATER MANCHESTER
Exchange affected
Early February


SNAITH
Exchange affected
Late February


GOOLE
Exchange affected
Late February


NORTH CAVE
Exchange affected
Late February


HUNSLET
Exchange affected
Early February


SELBY
Exchange affected
Late February


CREWKERNE
Exchange affected
Mid February


MARKET WEIGHTON
Exchange affected
Mid February


GARSTANG
Exchange affected
Mid February


STEETON
Exchange affected
Late February


WOOLSTON
Exchange affected
Early February


NEWCASTLE
Exchange affected
Mid February


MILLOM
Exchange affected
Late January


NEWCASTLE
Exchange affected
Mid February


KEADY
Exchange affected
Mid February


CASTLEWELLAN
Exchange affected
Mid February


ENNISKILLEN
Exchange affected
Mid February


CARRYDUFF
Exchange affected
Late February


CRUMLIN
Exchange affected
Late February


HOLYWOOD
Exchange affected
Mid February


MEADOWFIELD
Exchange affected
Early February


BEAMISH
Exchange affected
Late February


AMBLE
Exchange affected
Late February


IRVINE
Exchange affected
Mid February


STANECASTLE
Exchange affected
Mid February


LESMAHAGOW
Exchange affected
Mid February


WEMYSS BAY
Exchange affected
Late February


EDINBURGH COLINTON
Exchange affected
Late February


HADDINGTON
Exchange affected
Early February


CARDENDEN
Exchange affected
Mid February


BUCKHAVEN
Exchange affected
Mid February


GLENROTHES NORTH
Exchange affected
Mid February


KENNOWAY
Exchange affected
Mid February


KINROSS
Exchange affected
Mid February


CARNOUSTIE
Exchange affected
Early February


ABERDEEN DENBURN
Exchange affected
Mid February


WARMINSTER
Exchange affected
Mid February


WESTBURY
Exchange affected
Mid February


TROWBRIDGE
Exchange affected
Mid February


BANWELL
Exchange affected
Mid February


ESHER
Exchange affected
Late January

[speedyrite]

Nice one dragon2611 !

[Scubbie]

Thank you for this.

It is worth pointing out that these may be the current acknowledged exchanges. There may be others affected and it would be useful to collect supporting information to show whether an exchange is affected or not.

For anyone reading this, if you think that you are affected and your exchange isn't on the list above or on Sky's updated list on their site, please can you do the following:

Collect a sample of speed tests before, during and after the issue over a few days.

Also collect a sample of ping results (use the ping command and ping the BBC website). Again these should be before, during and after the period of you being affected.

Whilst this might be obvious to some people, please do ensure that any tests are done when you are not busy using the connection for other things, such as streaming video, downloads and torrents.

[dankargo]

Yep, as expected I see my exchange on the list.

I've been having issues since early December and was posting a lot on here about speed drops in the evening, I actually thought I was being capped by Sky for watching too much Netflix!

[Mark O]

Ahh man, the date has changed from January to early February.... To be expected though i guess due to all the white stuff falling from the sky

Get your thermals and snow boots on BT Openreach Engineeers and fix my exchange!! lol

[Scubbie]

They'll need some pickaxes too as the ground is frozen too I expect.

Better still, the Sun is out where I am, could you send them this way until things have returned to normal please?

[Dazza115]

MY exchange isn't on the list, been suffering since mid december aswell although I think more capacity was added to my exchange on thursday.
Wednesday night was perhaps the worst night I suffered, ping passed 1000, every other ping was timing out and I just gave up and watched some TV.
Thurs peak time and friday were grand, best its been in over a month and today ping has been pretty much rock solid, will see how it goes tomorrow night aswell before I give the all clear.

It is massively more stable and usable for gaming.

[gymno]

I'm assuming you've tried the postcode checker:
Broadband and Talk service updates | Sky Customer Support

Are you anywhere near a known affected exchange?

Reason i ask is that i suffered congestion problems last summer & nothing was showing up on the checker.
After sky looked in to it, a network guy phoned to say they were already aware of the problem, just not that it was affecting my exchange.
He then went on to explain that mine was the last in a line of 3 exchanges (he described them as "not actual exchanges, just buildings with exchange type equipment in" - whatever that means) & that the necessary upgrades had been done to 'the middle one' & everything should be fine in approx 2 weeks, which it was.

One point, is that within a few days of sky officially acknowledging the issue, the postcode checker updated to show 'exchange affected'.

Another, is that on the very day that the new equipment went live & all my problems were over, the checker updated again to show 'exchange unaffected'.

Had i known about this 'daisy chaining' of exchanges thing at the time, i'd have used some postcodes from neighbouring areas on the checker & perhaps identified the problem sooner...

[Scubbie]

I have been asked to feed back any information regarding those who may have been affected by this but whose exchanges are not on the current list. Please double check that you exchange hasn't been added first please as the list has been updated in the app on the Sky site. The link is at the top of the 1st post in this thread.

I am looking to show confirmed drops in speed during specific times of day (i.e. when the backhaul is busy), and normal speeds before and after.

I will also need to know your telephone Exchanges code. Please refer to the website SamKnows for this (Link below) if you do not already know.

SamKnows - Telephone Exchange Search

Thank you.

[badger_rs350]

Hey Scubbie,

I've not been on here for a while but see you guys are still doing a great job.

For info, I have been suffering awful peak period speeds since November and Sky have finally admitted it's a congestion issue.

My exchange is Healing, code SLHLG and it's not on the list.

Link to some of my stats etc on the Sky forum to save me posting again on here.
Sky Help Forum - Speed drop during peak periods - Help & Support from the Official Sky Forum

I have been informed via CST that the Network Team are looking to resolve between end of Feb and early May - March is favourite apparently.

Regards.