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    Firmware 6.14.2a4N_UNI causing ADSL drop outs?

    This is a discussion on Firmware 6.14.2a4N_UNI causing ADSL drop outs? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've not read this whole thread but get the general gist. My mate opposite has sky ADSL and has had ...

    1. #81
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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      I've not read this whole thread but get the general gist.

      My mate opposite has sky ADSL and has had drop outs that started late friday night. I've checked and he is on this firmware version.

      I will prob give him my old DG934 until they sort.


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    3. #82
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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      Don't know if this is related but maybe the reason why I'm not seeing any drop-outs/disconnects with this new firmware is because I'm not using the WiFi on my Sagem F@ST 2504n? I have the WiFi disabled on it and use an attached Apple Time Capsule for my WiFi here.

    4. #83
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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      Sky have posted this morning that they are rolling back the firmware to the previous version over the next 24hrs. Now, I need to get home and plug the router back in!

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    6. #84
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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      Isn't this their second attempt to upgrade to a Ver.6 firmware?

      TomD


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    7. #85
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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      Quote Originally Posted by Isitme View Post
      Isn't this their second attempt to upgrade to a Ver.6 firmware?
      Yep. The previous version had different issues and Sky offered some the opportunity to roll back. This time they have taken the initiative and rolled it back automatically.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    8. #86
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      RE: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      The slightly crazy thing is that Sky sent me a replacement router out to solve the connection problems. The router arrived today and it's the same model just with the old firmware on so exactly the same as my old router would have been after the downgrade. If they'd waited a day there'd have been no need to bother.

      Oh well, no harm in having a spare!
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    9. #87
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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      Still waiting for the rollback

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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      Not had the roll back either :/

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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      Please feel free to perform the rollback by using the Sky Router Recovery Tool mentioned previously in this thread.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    12. #90
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      Re: Firmware 6.14.2a4N_UNI causing ADSL drop outs?

      Quote Originally Posted by Scubbie View Post
      Please feel free to perform the rollback by using the Sky Router Recovery Tool mentioned previously in this thread.
      I might do that. I phoned Sky yesterday and didn't get much confidence that I'll get rolled back. First they said the rollback might take until the 14th to complete. Secondly, they said I might not be on the "list". I don't think this is a list in the usual sense, as they were unable to say where this list was or who might be on it.

     

     
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