Broadband drops out when using the phone

[phil_g]

Hi Guys,

Having been a Sky user for many years, I am now suffering issues since moving to my new house.
Pretty much since I moved in, I've been suffering drop outs whenever I use the phone.
I have raised 3 separate complaints, and each time I go through a 10-20 day test period with an engineer until finally they seem to get a decent connection speed of around 6mb.
Then a few weeks later, the problem will return so everytime I answer the phone, my connection drops out and there is a lot of hissing and general noise on the line.
I only have one connection into the master socket, no extensions, and have replaced the microfilter several times. I have just the Sky router and one wireless phone connection.

I would welcome any advice as to what I could try, thanks for any help

Phil

[seawright]

Is the line noisy? With nothing else plugged in except your phone, dial one and listen. Have you tried a different phone?

[phil_g]

Is the line noisy? With nothing else plugged in except your phone, dial one and listen. Have you tried a different phone?

It varies, sometimes there is a bit of background noise, sometimes you can hardly hear the dial tone. One of the Sky engineers got me to buy a new (corded) phone and it made no difference.
Thanks for the reply.

[seawright]

It varies, sometimes there is a bit of background noise, sometimes you can hardly hear the dial tone. One of the Sky engineers got me to buy a new (corded) phone and it made no difference.Thanks for the reply.

Do you have the latest master socket where you can remove the lower part of the faceplate? If so have you been using the test socket when performing your checks? What are your router stats like?

[phil_g]

Do you have the latest master socket where you can remove the lower part of the faceplate? If so have you been using the test socket when performing your checks? What are your router stats like?

I'm using the connection on the front of the faceplate at the moment, but I have previously been using the test socket and haven't noticed any difference when using the test socket.
Are these the figures you mean?

[Isitme]

my connection drops out and there is a lot of hissing and general noise on the line.

That could be a filter problem. Can you borrow a non Sky filter from a friend to try it?

[phil_g]

That could be a filter problem. Can you borrow a non Sky filter from a friend to try it?

I've tried 4 or 5 different filters, 2 of which were sent to me by Sky. When the problem is sorted, there is no issue, everything works fine, then a few weeks later the issue re-appears. Sky have checked the line and say there isn't a fault on the line, but after several days of adjusting whatever is it they adjust, the problem is sorted.
So I can't see how it could be inside the house, but I'm not assuming anything.
Thanks for the reply.

[Isitme]

In that case it looks like an intermittent fault on your line.

All you can do is keep on at Sky until they send out a telephone engineer.

[phil_g]

In that case it looks like an intermittent fault on your line.

All you can do is keep on at Sky until they send out a telephone engineer.

OK, thanks for the reply.

[gymno]

I had a very similar fault on my line once & like yours, was quite intermittent at first.

The best advice i can give, is to take off the lower half of the faceplate & plug into the test socket behind, as you normally would with a microfilter. It may look messy but personally, i'd leave it in there until the fault is fixed

Then, if possible, phone sky while there is noise on the line & hopefully you'll get through quick enough for the agent to hear it. In my experience, sky are brilliant at this point & if the noise is bad enough, should offer to call you back on your mobile.