Cannot connect tplink router

[guadacorte]

Hi guys
The tplink shows that there is a download/upload stream but it hasn't been given ip or dns addresses.
I'm sure the username and password are correct as I extracted the from the sagem backup file
Could it be the mtu value as the sagem was set at 1500 but the tplink wont go above 1492.
Any ideas?
Thanks

[Isitme]

I'm sure the username and password are correct as I extracted the from the sagem backup file

Check the password here - Sky router password generator

It is unlikely to be the MTU value, as long as it is below 1500. I find 1458 works best on mine.

Check if your Sagem is connecting using MER or PPPoA.

[guadacorte]

Check the password here - Sky router password generator

It is unlikely to be the MTU value, as long as it is below 1500. I find 1458 works best on mine.

Check if your Sagem is connecting using MER or PPPoA.

Thanks. Although the password generated on that link is different to the one in the backup file I tried it anyway
And it works!

[Isitme]

Thanks. Although the password generated on that link is different to the one in the backup file I tried it anyway
And it works!

That means it was the correct one.

I think the password given in the backup file may be encrypted.