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    Smart TV Issues

    This is a discussion on Smart TV Issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I recently upgraded to the SR101 router and my connected Samsung Smart TV no longer connects to the internet. ...

    1. #1
      PaulWinfield's Avatar
      PaulWinfield is offline Sky User Member
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      Smart TV Issues

      Hi, I recently upgraded to the SR101 router and my connected Samsung Smart TV no longer connects to the internet. Previously I had one of the Sky supplied b/g routers.

      This setup previously worked and the SKY+ HD box still connects and works with the SR101.

      The Smart TV is allocated an IP but fails at the Gateway Ping step of the network setup. I've tried wired and also wireless bridge connections with automatically allocated IP addresses and manually fixed addresses but no luck.

      IP: 192.168.0.180
      Mask: 255.255.255.0
      Gateway: 192.168.0.1
      DNS: 192.168.0.1

      Has anything changed with the new router? Has anyone else experienced similar issues?


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Smart TV Issues

      Change the DNS Server to a different address. You could use Google's which is 8.8.8.8

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     

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