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This is a discussion on SkyBB down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Are there any known issues with SkyBB today? I was just working on my tablet and the connection dropped. ...
- 05-12-12, 10:19 AM #1
Are there any known issues with SkyBB today? I was just working on my tablet and the connection dropped. I checked the router and under connection it says 'Authentication Failed'.
Thanks in advance.
- 05-12-12, 10:42 AM #2
Re: SkyBB down?
There are many potential reasons.
Starting with some simple checks...
- Do you have an old router which you can plug in? Does it get any connection stats (it won't connect to Sky's servers unless it is a Sky router unless configured to do so, but will give the connections stats)?
- Is your telephone line alright? Can you call it? With a corded phone dial '1' and listen for any unusual noise?
- If you can, can you try another Sky router (and it's PSU)?
There haven't been any RSS feeds this morning, so I would suggest that the next step is a phone call to Sky.
PlusNet Fibre since Jan 2021
Previously Sky Fibre & Sky BB since 2010.
- 05-12-12, 12:17 PM #3
Re: SkyBB down?
If your phone line is OK, reboot your router by switching off the power for a minute then on again.
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket
Note - When downloading always select the Custom install or you will end up with stuff you don't want.