Can I cancel Broadband - slow speeds within the 3 month period

[Gavin20]

Ok, so they have restarted DLM. It does look like your line has an issue though.

I would be inclined to call again and ask to speak with someone within the CST department.

Do give them a chance to fix this. If there is a problem with the line, it is likely that if you moved to a new ISP that you will have the same issue there.

Yes I shall wait till the DLM is complete before I make further contact if I get now joy then I will have no option other than to return to Virgin Media's internet service and keep Sky's TV and phone line

[mattan]

BT's estimated speed is Between 3.0Mb and 7.5Mb (Estimated speed: 5.0Mb)

SamKnows estimates 5Mbps or greater via ADSL2+

As Scubbie says above, it does look like you have an issue with the line, given the estimated speeds above.

[Gavin20]

As Scubbie says above, it does look like you have an issue with the line, given the estimated speeds above.

Thanks for the reply I shall await the DLM completion before I make further contact

[Gavin20]

DLM has now finished and I've been left with the following

ADSL Link	Downstream	Upstream
Connection Speed	2559 kbps	604 kbps
Line Attenuation	63.0 dB	39.1 dB
Noise Margin	5.4 dB	12.7 dB

[mattan]

That's pretty good considering the high attenuation. Whilst the ADSL checkers are a rough guide, they do indicate you should expect more, so think this could be a line issue, which may or may not be fixable.

[Gavin20]

Been onto sky having do further tests they are going to send an Openreach engineer at the end of this week as the speed should be higher according to sky

[Scubbie]

I would suggest that you perhaps do some research using the measuring tool on Google Earth.

Find out where your street cabinet is and workout the potential route that your telephone cable may take to your Telephone Exchange. Then using the measure tool see how long it is and punch the distance in to the tool available on this forum:

SkyUser - Potential ADSL2 Line Speed Checker & Calculator

(The distance should be entered in metres)

[GarbageGuy]

Would removing the bell wire make a difference ?

[mattan]

Would removing the bell wire make a difference ?

Not at this point. The OP has said they're connected to the test socket.

[Gavin20]

Having received a call from Sky last night they are still unable to work out why the speed is not faster they say I should be getting around 5 Mpbs I am now connected to the socket as normal

ADSL Link	Downstream	Upstream
Connection Speed	2574 kbps	855 kbps
Line Attenuation	63.0 dB	39.0 dB
Noise Margin	6.2 dB	7.2 dB

This is what I got via the test socket yesterday

ADSL Link	Downstream	Upstream
Connection Speed	2559 kbps	604 kbps
Line Attenuation	63.0 dB	39.1 dB
Noise Margin	5.4 dB	12.7 dB