loss of speed

[darrenx]

Hi i am not far away from exchange and was getting around 19 / 20 mb but over the last few days has droped to 13mb anyone got ideas how to fix this have phoned sky and they gona look into it. Ideas?

[Nik73]

I've got exactly the same problem Darren, was getting about 18mb but since Friday it's been around 12mb and is constantly freezing. Thing is, there's no way it's running at 12mb as web browsing is painfully slow and I can't watch any streaming video as it stutters even on the lowest setting. I've tried resetting the router, plugging it in the master socket, wired connection, etc but no joy.
I've had Sky BB for over four years and never had a single fault with it. It's never slowed down or disconnected once. Very Strange.

[Isitme]

To both - It always helps when you fill in the exchange name in your Profile. If the problem is with a particular exchange it is then obvious.

[darrenx]

the exchange is middlesbrough with following..

line attenuation 22 db (down) 25.7 (up)
noise margin 6.4db (down) 8.57 db (up)

con speed 1374 (up) 613 (down)

am spittin distance from exchange

[Isitme]

Can you copy and paste your stats please? What you are showing cannot possibly be correct.

[mattan]

If you've not changed anything, then could be a problem at the exchange and/or cabinet.

Do you know if the router is dropping its connection often?

[darrenx]

Here they are am having run round with sky they say may be fault but have had it cancled once by Open reach... over a week now.
System Up Time: 24:17:42

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	453451	570668	0	454	5070	24:07:10
LAN	Up	51309	44928	0	122	208	24:17:42
WLAN	Up	715723	565157	0	5870	717	24:17:24

ADSL Link	Downstream	Upstream
Connection Speed	13746 kbps	613 kbps
Line Attenuation	22.0 dB	25.7 dB
Noise Margin	7.1 dB	8.5 dB

[Isitme]

Your upload should be much higher. This to me indicates either a line fault or a fault in the exchange equipment. This is backed up by your download being a good bit lower than it should be.

Have you checked your voice line for noise? A quick way is to dial one digit and listen. You should hear nothing except maybe a very faint hiss. If there is nothing obvious all you can do is keep on at Sky to get your line fixed.