Slow Speed

[jbh123red]

Thanks everyone for your replies. Sky have arranged for an engineer to call later in the week to check line/wiring etc so may be able to persuade them to move the master socket to an easier accessible place and hopefully resolve the speed issues. Thanks again everyone has been very helpful.

[tenar]

unless there is really bad issue with socket, engineer will not move master socket although its will depend on how line is coming into house and what cost this can be done at or if engineer decides its possible

[Isitme]

Your line has dropped to G.DMT which means it is having a really bad problem. Can you change the filter you are using for the router and go round all the other phone sockets in your use and disconnect whatever is connected to them.

Do you live in a flat?

Do you have a monitored alarm system wired into the phone.?

[jbh123red]

Thanks - I unplugged all phone sockets when testing with Sky but no difference. I dont live in a flat & my alarm system is monitored but always has been - not sure if it is wired to the phone how would I find this out?

[Isitme]

not sure if it is wired to the phone how would I find this out?

If your alarm calls a centre when it is triggered then it will be connected to the phone line. In the past alarm installers wired the alarm directly into the AB terminals of the master socket so that they were not interfered with. This bypassed any filters which are necessary for broadband and could have a very bad effect on the connection. If yours is connected in such a way, it may be at the root of your problem.

[jbh123red]

BT engineer called, sorted wiring & installed ADSL socket - see stats below now. Very happy!!!

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	300678	1881533	0	197	0	16:46:36
LAN	Up	687449	369876	0	152	0	29:55:50
WLAN	Up	1375973	749073	0	8971	2761	29:55:29

ADSL Link	Downstream	Upstream
Connection Speed	9954 kbps	945 kbps
Line Attenuation	43.5 dB	26.7 dB
Noise Margin	4.9 dB	13.7 dB

[Isitme]

It looks like your internal wiring has been interfering with the signal. Fitting a filtered faceplate would cure this, even if your alarm was incorrectly wired previously. Good result.