help with broadband?

[thejosh123]

from test socket

ROUTER STATISTICS

System Up Time: 9:14:23
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 77843 697747 0 66143147 794482776 1:08:52
LAN Down 0 0 0 0 0 9:14:23
WLAN Up 731346 560942 0 806424248 69690669 9:14:04
ADSL Link Downstream Upstream
Connection Speed 507 kbps 414 kbps
Line Attenuation 59.0 dB 29.6 dB
Noise Margin 8.4 dB 15.9 dB
Poll Interval: (secs, at least 3s)


Not long ago had a new router seemed to do the trick, after bout 8 months really slow now and sometimes drops out when someone answers the phone. any idea what this is?

[Scubbie]

If when you are using the Test socket your Internet connection drops when someone answers the telephone then it sounds like there is a line fault.

Call Sky Talk (I assume that they are your line provider) and explain what is happening and ask for a BTO Engineer to be arranged to fix it for you.

Please be prepared for them to do some tests to confirm this with you.

I think this kind of fault is known as a "High Resistance fault" and it occurs when one of the two telephone wires are shorting. The short can be anywhere between your home and the telephone exchange.

[thejosh123]

If when you are using the Test socket your Internet connection drops when someone answers the telephone then it sounds like there is a line fault.

Call Sky Talk (I assume that they are your line provider) and explain what is happening and ask for a BTO Engineer to be arranged to fix it for you.

Please be prepared for them to do some tests to confirm this with you.

I think this kind of fault is known as a "High Resistance fault" and it occurs when one of the two telephone wires are shorting. The short can be anywhere between your home and the telephone exchange.

its so frustrating to have to do that because previously had someone out is it right that it should be faulty every 8 months or so?

[Scubbie]

Without looking at the specific cause of the fault in your case, it would be impossible to say why it has happened.

Since a short in general can be caused by something as simple as a piece of wire which could be from something cut off from another connection or perhaps a connector which is breaking, it could be really simple to identify and fix.